We are a part of a national chain of catalogue retailers with 737 stores. Our aim is to become a ‘digital lead’ retailer where our customers can use all types of technology to order and pay on-line but use our store network to collect. We aim to use our people to provide outstanding one to one customer care, something our on-line competitors are unable to offer.
- 24 April 2014
- South East
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Through our store network we will aim to use our people to raise awareness of dementia in the community, primarily through fund raising. With group and individual training we hope to be able to offer support and assistance to people with dementia in the local area.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
As part of a large organisation, time constraints will be our biggest challenge. Longer term, with staff turnover, keeping the training alive will be important.
In store fundraising
Description: We are currently fundraising for the Alzheimer’s Society through in store collection jars and badges for sale. This will continue until autumn 2014.
Nationally Argos has committed to periodically round the money collected up to the nearest pound.
- Implementation, Delivery
Awareness raising event
Description: As part of our commitment to fundraising in February 2013 we held an in store cake sale to raise awareness as well as £140 in funds.
We would like to hold a similar awareness/fundraising event in 2014
- Initial Scoping, Delivery
Staff awareness training
Description: We are looking into the various options available for training our staff and would like to have some staff training in place in 2014. In the meantime we will be leaving printed copies of the ‘Help-pack for customer-facing staff’ in our staff room for staff to read through
- Initial Scoping