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Weldricks Pharmacy (H.I.Weldrick Ltd)

Weldricks is a family owned independent chain of community pharmacies with 62 branches throughout the region. We dispense prescriptions, advise on medicines and work with schools, colleges, care homes and other organisations to offer additional and enhanced services relating to the health of the community

4 August 2017
Yorkshire and Humber
Pharmaceutical, Retail, Health
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Sheffield Dementia Action Alliance, Rotherham Dementia Action Alliance, Barnsley Dementia Action Alliance, North Lincolnshire Dementia Action Alliance, Doncaster Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation is ideally placed to help people with dementia and their carers to achieve and maintain a better quality of life. Positioned as we are in 62 separate local communities, each of our pharmacies has daily contact with a wide range of people who come to us for their prescriptions and Over the Counter (OTC) medication as well as the extended range of health related services we provide.

Our staff see many people on a regular basis and that can help them to recognise signs of memory loss, both initially and where there is significant deterioration. Pharmacists and pharmacy staff are able to develop an empathy with each person which can alert them to signposting possibilities for both patients and their carers. Sometimes, a person’s visit to the pharmacy is the only time that they will speak to anyone at all during the day. We also talk to a lot of people on the telephone and can develop particular questioning techniques to help us to either get or to give information in an understanding way.

We can offer advice on prescription medicines, facilitate re-order with the GP, liaise with other Healthcare Professionals and assess whether dispensing aids are appropriate.                  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The nature of pharmacy is such that we are starting from a relatively strong position because relationships are already established between members of our front-line staff and individual patients and customers.

Patients and customers are comfortable talking to us about various health related issues and about their medication generally, so the key challenge is to use this element of trust to encourage both sufferers from dementia and their carers to have the confidence to approach us for advice. In order to do this, we as an organisation and as individuals have to let people know that we are dementia aware and that the staff that they already know are fully trained to understand their problems and to signpost them to appropriate advice and support where necessary.

In our organisation, most people will either know someone, or know of someone who suffers from dementia. It’s taking the next step that counts.

2. Actions

  • Launch event

    In house Pharmacy Forum event held on the 19th September 2013. This Forum was delivered by the Alzheimer’s Society and attended by 45 pharmacists.

  • Awareness training

    Meeting with a specialist trainer from the Alzheimer’s Society to plan a bespoke 2 day Facilitation Course for our in-house training team. 2 Day facilitation course arranged for February 2014.

  • Cascade Training

    In-house training team to cascade Dementia Awareness training to our 600 members of staff by a series of workshops                      

  • Organisation to be recognised as dementia friendly

    Work in partnership with other Dementia Friendly organisations, health care professionals, the Alzheimer’s Society and local community groups to provide an environment where dementia sufferers and their carers can access support and advice with dignity, respect and understanding.