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Home Instead Senior Care Luton & Central Bedfordshire

Home Instead Senior Care (Luton & Central Bedfordshire) is an independent UK provider of quality personalised services for older people delivered in their own home. Caregivers are carefully matched to their clients and build a trusting relationship with them, so that we can provide all aspects of personal care, companionship and home helping services for them. Our model of care promotes and stimulates our clients with a variety of daily activites to help improve their quality of life and in doing so, reduces stress for their family and friends. We specialise in supporting those with dementia and other long term conditions, and when required, continue to support our clients during their end of life journey.

31 July 2019
East of England
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Home Instead Senior Care is established to enable older people to live independently within their own homes. As such we are in touch with those whose lives are being affected by dementia through providing services to individuals and supporting their families and friends affected by dementia. Our vision is to work with our clients and their significant others to achieve the outcomes of the DAA by including clients in decision making and tailoring services to meet their needs which we establish at our care consultations. Companionship services that empower the individual to live better with their dementia is at the heart of our model of service delivery and complemented by others services tailored to the client’s need when their independence changes. This includes  providing information and signposting to other supportive services and working in partnership with others to ensure the individiual’s needs are proactively addressed. We listen to the concerns of the individuals and those of their families in order to proactively problem solve and personalise their support and continued invovlement in their community. We use evidence to inform our model of care, including the training provided to our staff.

Our services offer an affordable option for the client to remain living with dementia in their own community whether that be self funding options or through supported care by their local authority.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are aware that rates of diagnosis are low resulting in a negative impact on the provision of services that are available to individuals. This creates a considerable burden on primary carers and can lead to carer breakdown - in turn increasing the cost of maintaining an individual with dementia in the community and may precipitate hospital admission or being automatically moved to residential care, when more affordable options could be put in place.   

Raising the public profile of dementia and its impact whilst helping create dementia friendly communities to avoid social isolation for the individual concerned is a challenge. We are keen to work in partnership with the newly formed local dementia alliance to address this issue.

2. Actions

  • Encourage early diagnosis and access to supportive services

    Home Instead will encourage individuals seeking services to access diagnostic services early when memory problems are observed or suspected. This will fall within our signposting role.


    2013 - Fourth Quarter Update

    New member

  • Provide an information resource to local community

    We are offering information awareness events in the local community at no cost and will continue to do so. We use our in house resources (City & Guilds accredited training programme) as a vehicle for delivery of information to individuals, community and commercial organsitions and will work with our local dementia action alliance to achieve greater coverage of information to our local community.  We are included in presentation of information to attendees at the launch event programme.


    2013 - Fourth Quarter Update

    New member

  • Increasing use of evidence to inform service delivery

    Home Instead Luton & Central Bedfordshire  is keen to consider knowledge and evidence to inform service delivery and constantly refine our ways of working with individuals and their families affected by dementia.  We are keen to work with the local dementia alliance in exploring inititives that address that increase the evidence base on what good care looks like, where technology can play an effective part in keeping individuals living well with dementia and how we can help inform our client’s families to understand dementia and the journey their loved ones may take. 

    We also look to inform our staff development through accessing research and development on improvements to care, and innovative solutions. 

    We have already identified a Dementia Champion within the organisation who has undertaken the Dementia Friends Champion training and our intention is to increase the staff complement with Dementia Champion knowledge and skills.

    We are also keen to use evidence to improve end of life care for those with dementia and have influenced the local hospice care strategy to this effect.  We will strive to work with the clinical team at that Hospice to deliver the outcomes of that strategy.   


    2013 - Fourth Quarter Update

    New member