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Ex Service Taxis

We are a Huddersfield based taxi company, providing saloons through to 16 seater minibuses, our fleet also includes a number of wheelchair adapted vehicles. We have worked for many years with the Alzheimer’s Society based in Huddersfield.

8 October 2015
Yorkshire and Humber
Transport Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As the largest private hire company in Huddersfield we often work with people affected by dementia and several of our regular customers are affected by the condition.

We have over the past few years worked closely with the Alzheimer’s Society in Huddersfield as well as being part of a Kirklees Caring Cars initiative. Through this experience our drivers have become accustomed to working with passengers who are affected by the condition in order to ensure our service better meets their needs.

We want to make sure we support local people affected by dementia to keep living independent lives by having access to transport. We need to make sure all of our staff are aware and understanding of dementia, and that our processes are easy to use, in order to make this happen.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face in delivering these outcomes are predominantly based around the training of our newer drivers who may not be accustomed to dealing with our customers who may suffer from Dementia.

2. Actions

  • Staff Induction

    We ensure that all our staff carry out an induction at the outset of the time with our firm. Within this induction we include training on how to deal with more vulnerable customers including those that may suffer from Dementia.

  • Improving Processes

    We are working closely with the Helen Wells at the Alzheimer’s Society to help us improve our processes to make them easier for people with dementia and carers to use.

  • Account System

    We already promote an account system amongst carers but we will try to raise more awareness about this option.

  • Consulting People with Dementia

    We will make a proactive attempt to ask customers with Dementia how they feel our service meets their needs and how we can go about improving it in the future.