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Bluebird Care - Epping and Harlow

What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs. We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is our passion, and we strive to achieve this every day.

Updated:
12 February 2021
Location:
East of England
Local Alliances:
Epping Forest Dementia Action Alliance (EFDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation, We specialise in working with individuals and their families who require care and support in their own homes. We offer a wide range of unique services from 30 minute care visits to full live in support. Each care plan, is tailored to each individual to achieve the best possible outcomes and ensure they are living their best possible quality of life. For those living with dementia this might include:

•Reminding or helping a customer to take their medication to manage symptoms
•Support with bathing and/or dressing to keep customers looking their best 
•Catheter care and continence management to maintain dignity and comfort
•Help to establish a regular exercise routine to improve mood and mobility and to strengthen muscles
•Making sure customers have plenty of fluids and a balanced diet with enough fresh fruit and vegetables and fibre to keep healthy and avoid constipation
•Assisting with routine household chores and shopping so home life is as customers would like it to be
•Companionship, or helping customers to be involved in social activities. •Our services provide the support and care needed to get customers and their loved ones through the difficult days.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

•Those living with dementia, may find it challenging to communicate their decisions
•Those living with dementia may not understand a choice being given to them
•Those living with dementia may make a decision which is not in their best interests
•Those living with dementia may find it challenging to communicate how they would like a routine carried out and what is important to them
•Those living with dementia may find it challenging to communicate how they would like a routine carried out and what is important to them
•On going changes in research
•Considering which options are in a customers best interests when it comes to decision making
•Knowing when to support a customer to make a decision
•COVID-19, unable to assist customer access the community at present, place of worship, activities, hobbies
•Adapting to changes in behaviour
•Finding the best approach when it comes to talking about research •Considering how types of research may affect a customer

2. Actions

  • Those living with dementia are entitled to personal choice and control or influence over decisions about themselves

    •We do not assume just because someone may be living with dementia that they do not have capacity to make decisions •Support those living with dementia to remain in the comfort of their own home if this is their wish •Independence promoted where possible •Choice of meals •Respect decisions even if we think this may be an unwise decision •Choice of how personal care is carried out – Their care their way

    Status:
    Delivery
  • Services are designed around customers living with dementia and their needs

    •We understand the importance of routine for anyone including those living with dementia •All staff have a good understanding of dementia and take the time to understand what is important to each individual •Services are tailored around the needs of an individual as opposed to the needs of the organisation

    Status:
    Delivery
  • Support those living with dementia to live their lives

    •Support those living with dementia to remain in the comfort of their own home if this is their wish
    •Promote independence where possible in customers’ daily routines •Assist customers to help access the community and participate in activities for mental stimulation. E.g. support to attend local church, shopping visits, go for a nice walk, library visits -  the importance of recognising what’s important to people.
    •Care staff can drive customers and support them to appointments such as; GP appointments, hospital appointments, dental appointments etc.

    Status:
    Delivery
  • Care Staff are knowledgeable and know how to get what they need

    •Induction & yearly update training provided – including the different type of dementia, signs and symptoms of dementia, differentiating dementia from other similar conditions,  why early diagnosis is important, the importance of recognising what’s important to people, how dementia affects the person, their family and our wider society, Understand how to communicate effectively and compassionately with individuals who have dementia, Understand why a person with dementia might show signs of distress and effective responses to distress, what can be done to reduce the risk of developing dementia
    •Staff are encouraged and frequently recommended to watch films / read books to expand knowledge on dementia and see it from others’ perspectives such as; those living with dementia and their families •Encouraged to speak to each other and share ideas
    •Office and training staff always on hand to answer any questions

    Status:
    Delivery
  • Enable and support customers living with dementia to live in an environment they feel safe and understood

    •Support those living with dementia to remain in the comfort of their own home if this is their wish
    •Always using positive vocabulary and body language when speaking with all customers including those living with dementia
    •Open mentality when listening to customers views, opinions and wishes •Staff to regularly take annual safeguarding training to ensure customer safety
    •Offering choices to customers and involve them as much as possible in their own care

    Status:
    Delivery
  • Ensure customers living with dementia have a sense of belonging and feels as though they are a valued part of family, community and civic life

    •Know which activities and behaviours are required (dignity, privacy, respect), when to seek assistance, getting on well with colleagues, being positive and putting our customers’ needs first
    •Seeking permission before providing support, keeping people safe, providing choices, encouraging and empowering customers, listening and acting, handling difficult situations, maintaining confidentiality, reporting concerns
    •Demonstrate interactions that respects our customers beliefs, culture, values and preferences

    Status:
    Delivery
  • Help customers living with dementia to understand there is research going on which delivers a better life for them now and in the future

    •Consider different approaches to explain different research without overwhelming a customer
    •Enable customers to be themselves, encourage their views and supports their choices regardless of research, pay appropriate compliments and praise, makes customers feel valued and special by assisting them to maintain appearance and interests

    Status:
    Delivery
  • We will deliver better outcomes for those that care and support people living with dementia

    At Bluebird care as well as the training we provide to support staff our in the community, we also have an ‘open door policy’ in our office providing employees with an outlet for any concerns or ideas to share such as changes they wish to make or suggestions on how they could further support an individual.

    Staff understand and appreciate that in order to take care of an individual you must feel well physically and mentally within yourself to provide the highest quality of care. We have internal ‘mental health champions’ who promote mental wellbeing within the organisation.

    Staff are encouraged to ask questions and seek advice should they be unsure of a situation or how to handle a particular situation – supervisors / managers always on hand during visiting times.

    Status:
    Delivery