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ECL is a care company that provides a variety of services in Essex, west Sussex and havering, these include, reablement, equipment, sensory and day centres. Millicents is a day centre for older people that specialises in Dementia.

19 November 2020
East of England
Local Alliances:
Tendring Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

treating everyone with dignity, respect and kindness listening to what customers want and acting upon it allowing our customers to make their own choices understanding that one approach will not fit all customers with dementia being person centered when creating care plans with our customers making sure our MCA assessments are decision specific. Millicents currently provide reminiscence sessions, interactive games on the OMI, FABS ( Dementia friendly exercises for over 60's) We support families /carers

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

People understanding Dementia and how best to work with our customers. Training staff in Dementia suport

Member website


2. Actions

  • All staff to be Dementia freinds

    For staff to dementia freinds, arrange training as needed
  • New staff to have dementia freind training as part of induction

    To arrange for new staff to have dementia freinds training as part of their induction

  • Have a dementia freinds trainer

    To arrange for a member of the company to be a dementia friends trainer so they can do in house dementia training

  • Support the DAA

    I will support the DAA with outcomes and goals to support sand change dementia services as and when able. I will and take part in the meetings and complete any actions required.
  • dementia friendly activities

    I will ensure that Millicents provide and organise meaningful person centred dementia friendly activities to support our customers to remain independent and support their dementia needs. It is really important to me that our services are meaningful for the customers and they have a full day of things to do. Supporting with meaningful person centred dementia friendly activities enables the customer to feel part of their community. And supports a healthy happy mind and makes them feel purposeful. I have brought some dementia activities for example large puzzles, fiddle cuffs and water painting
    Being implemented
  • Enviroment

    I want to have a dementia friendly environment and have made a good start on this, I have had new furniture/flooring and blinds that support the recommendations in the dementia design audit tool for gold star accreditation. We use dementia friendly crockery and cutlery. We have clear signage and ensure the building is clutter free. We have red toilet seats and bins in the toilets.
    Being implemented