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Romford Care Centre

RCH Care Homes is a caring family-owned business, underpinned by a leading team of skilled and experienced care experts. Our senior team consists of family members and carefully selected care sector specialists, who provide expert direction and guidance to our regional and care home teams. Together, we endeavour to create warm and welcoming care homes where our residents receive the kind of high-quality and personalised care that would be fit for our precious family members. Since our creation in 1991 as a medium-sized and established provider, we believe relationships are fundamental to our ongoing success. We take pride in getting to know our residents, their loved ones and our team members. Through these bonds, and by working together as a team, we are able to deliver kind and compassionate care for the extraordinary people living in our homes. Alongside this, we provide help to the most important people in their lives and support our dedicated care home teams to be the very best people and teammates they can be. Simply living life comfortably in one of our homes isn’t good enough for us. We strive to ensure all of our residents spend their days enjoying the things that they love, feeling happy and contented, and receiving expert care that not only meets their physical and mental wellbeing needs but also supports them to live their lives to the full.

17 August 2020
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Across all ten RCH care homes, our teams work together to ensure all of our residents spend their days enjoying the things that they love.

We believe it’s important that residents are happy and content, and receive expert care that not only meets their physical and mental wellbeing but also supports them to live their lives to the full.

Our teams provide a range of different care including:

Residential careNursing careDementia careRespite careEnd of life care.

Supported by a strong and experienced senior team, our care home teams really get to know our residents and the people who are most important in their lives. These close bonds ensure team members can provide high-quality and personalised care that would be fit for their own precious family members.

Personalised care

Before moving into their new home, we assess each person’s care requirements to ensure we are able to fully meet their needs within our care home.

On moving in, a senior member of our care home team spends time, in partnership with the resident and those closest to them, carefully pulling together all of the detailed information needed to build that individual’s care plan.

This plan includes aspects such as what support your loved ones requires to help them with their personal and medical needs as well as their likes and dislikes, what is important to them, hobbies, interests and their life history.

By getting to know the whole individual, we are then able to tailor our approach to make their life in their new home as comfortable and as enjoyable as possible.

Care plans are regularly reviewed with the resident and their family members, friend or advocate to ensure we are always meeting their needs.

Safeguarding our residents

We take our responsibility of safeguarding our residents extremely seriously. In addition to our internal quality audits, checks and training for our team members, we work with many different Government departments and regulators. Together, we ensure the care delivered to the people living in our homes is of a high quality, and the people who work with us are suitable for their roles.

All of our care homes are regulated by the Care Quality Commission (CQC). The CQC monitors, inspects and regulates services, such as care homes, to make sure they meet fundamental standards of quality and safety.

When it comes to our teams, all team members are checked by the government-run Disclosure and Barring Service (DBS) before they come to work with us. These checks are designed to prevent unsuitable people from working with vulnerable groups such as elderly people.

In addition to a DBS check, our nurses are also registered with the Nurse and Midwifery Council (NMC). The NMC maintains a register of all nurses who are eligible to practise within the UK. It sets and reviews standards for their education, training, conduct, and performance.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


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