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King’s College Hospital NHS Foundation Trust

We are one of London's largest and busiest teaching hospitals. Our main hospital sites are King’s College Hospital, Denmark Hill and Princess Royal University Hospital, Farnborough Common.

29 July 2020
Local Alliances:
Lambeth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to ensure all people with dementia who use both in-patient and out-patient services at our hospital are treated with dignity and respect and have the best possible care. Our King’s values emphasis that we appreciate each person as a unique individual that we listen to and understand their concerns and wishes. We aim to communicate well and ensure all patients feel confident in their treatment and the people who care for them. We always put our patients' needs first and do the right thing for our patients. We have a dedicated dementia and delirium team that supports staff to deliver the best possible care to patients. We train clinical and non-clinical support to ensure they have the right knowledge and skills to deliver excellent care. We recognise and value the role of carers in supporting patients with dementia and are fully committed to supporting them through John’s campaign.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The wider NHS currently faces many challenges. However we aspire to ensuring our patients are always treated with respect and dignity, that their voices are heard and that they receive excellent care. We have support from the executive board to maintain and improve our dementia care and the support of the Trust Older Person’s Committee.

Member website


2. Actions

  • Obtain meaningful feedback from people with dementia on how the service is meeting their needs to inform service improvement.

    We plan to use the tool developed by the Health Innovation Network South London to obtain feedback from patients with dementia on our hospital wards to inform meaningful service improvement. We aim to complete this initially on our Health and Ageing Unit.
    Being implemented
  • We will audit compliance with John’s campaign on our hospital wards and ensure that carers are welcome on our wards.

    We fully support John’s campaign. We have a dedicated area on our hospital intranet to provide information to staff and all wards should have visible information about John’s campaign and support and facilitate carers having full access to wards to help provide care for their loved ones. We have carers passports to help alert staff to this. We will audit compliance and institute actions to ensure that are delivering our promise to carers. We will use carer feedback questionnaires to help provide feedback.
    Being implemented
  • We will ensure all of our hospital volunteers have had Dementia Friends training

    Our hospital has a thriving hospital volunteer programme and volunteers helpprovide practical help to patients and visitors, complementing the work of paid staffacross the Trust. We want them all to have had dementia friends training so that theyare empowered to make the small changes for patients and visitors to the hospitalwho have dementia that will improve the quality of their experience at King’s

    Being implemented