We are an estate planning legal services business based in Worthing. We have two parts to our business – a B2C arm that provides these services to individuals primarily in and around the Worthing area but also further afield; and a B2B arm that provides advice, drafting, support and training to other estate planning professionals spread throughout England and Wales. We are full members of the Society of Will Writers giving our customers and advisers re-assurance of a professional body supporting us along with £2.5m indemnity insurance per case. All of our pricing is transparent, and we aim to provide the highest level of customer service to both of our markets. We are friendly and approachable and believe in giving the best advice. We treat all our customers and advisors respectfully as individuals and pride ourselves on explaining everything in plain English.
- 1 July 2020
- South East
- Businesses and shops, Finance, Law, Legal
- Local Alliances:
- Worthing Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We see a large part of our role as an organisation to educate people in what legal steps can be taken to support people with dementia or those caring for someone with dementia.
We firmly believe that prevention is better than cure and the way in which we aim to achieve this is by making people aware of the need to put in place Lasting Powers of Attorney (LPA) for themselves and their loved ones BEFORE the onset of any condition such as dementia.
Making an LPA whilst someone has mental capacity is relatively inexpensive, but it provides huge peace of mind if someone should later go on to develop dementia. However, it’s important that it is completed correctly and accurately reflects the wishes of the donor. In this way it enables them to exert a degree of control over how they would want their future live to pan out with dementia and importantly empowering a trusted loved one to protect them and carry out their wishes.
Similarly, we educate people about the need to put in place wills BEFORE the onset of dementia. Again, it’s relatively inexpensive to do but ensures your wishes are carried out on your death.
We also make people aware of the consequences of not having wills and LPAs in place and then developing dementia. We explain the limited alternative options after AFTER being diagnosed with dementia which are invariably much more expensive, considerably more stressful for loved ones and never as good.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
The first challenge is awareness. Many people just are not aware that a will or LPA needs to be put in place when you are of sound mind. Equally many people think it will never happen to them and instead prefer to bury their heads in the sand – leading to a less desirable outcome for themselves and those that they leave behind.
Priority is another big issue. Most people agree they need a will, but few do it until they are in their late 50’s and beyond. Young people can also get dementia and by then it’s too late to make a will.
Lots of people think that because they are married to, or related to someone, that they will automatically gain the right to act on their behalf if they get dementia. The truth is they don’t have these rights – the only way to get the legal right is to put in place LPAs.
23 Nautilus, Marine Parade, Worthing BN11 3PR
Awareness of the need for a will and LPAs
We use a variety of mediums to get our message out about this including:
- Social media
- Our website
- Business networking
- Directly in meetings with clients
- Indirectly through our advisers
- Working with others such as Guild Care, Care for Veterans, St Barnabas and Turning Tides
Training staff and advisers
Training of members of staff and our advisers on Dementia Awareness
Accessibility of our services
Making it easier for people with dementia and their carers to do business with us. Including:
- Home visits at a time to suit the client
- Remote meetings via Zoom or the phone
- Online wills
- Explaining information in plain English
- Allowing extra time for appointments
- Legal drop-in services at Guild Care and Care for Veterans
- Affordable services