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Andover Mind

Andover Mind is a local charity for people who experience, or are affected by, mental health distress. We provide a range of services designed to enable people to achieve their individual potential and to participate in society. We also engage with the local community to promote mental health awareness and to challenge stigma and discrimination.

10 October 2014
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a provider of services for people with dementia, Andover Mind is constantly looking at ways in which we can improve to ensure that we continue to deliver the right services to meet the needs of our clients. There are a number of ways that we can play our part in delivering better outcomes for people with dementia and their carers:
 Ensuring that we continue to involve people with dementia and carers in the development of services
 Continued staff training for staff delivering dementia services
 Dementia awareness training for those staff not directly involved in dementia services, including charity shop staff
 Raising awareness of dementia in the local community to help to combat stigma
 Reviewing signage in the building

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We face the following challenges:
 Finding people with dementia who are motivated and able to engage with us to help shape the work we do
 Making best use of limited resources both people and money

Member website


2. Actions

  • Improve the Skills of the Dementia Care Workforce

    Action Description:
    We will improve the skills of the dementia care workforce by developing and delivering high quality education programmes to staff across a range of dementia care settings and through the use of our approved trainer scheme.

  • Awareness raising for AM staff and volunteers

    Ensure that all staff and volunteers who are not directly involved with delivering dementia services receive basic dementia awareness training.

  • Dementia focused customer service training for Charity Shop Staff

    Description: To develop a dementia focused customer service training package. To hold training session for all shop staff and volunteers.

  • Hampshire Dementia Ambassador

    Description: Nominate a trustee as an Ambassador

  • Review signage.

    Description: Consult with people with dementia and carers to review signage in charity shop and areas of the building accessed by people with dementia to ensure accessibility.