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Heaton House

We are a 14 bedded Private Residential Dementia Care Home offering full-time, respite and day care to people who are living well with Dementia. We are situated very close to all local amenities, enabling people to access a wide range of Community based activities with the support of our excellent care team. We have a dedicated team of staff, who promote independence and person centred care for all the people who use our service. We strongly believe in enabling people living with dementia to lead as fulfilling a life as possible in order to retain their personal skills for as long as possible. We have a wide range of activities within the Home from Skittles, Magic Shows, Musical Entertainers to visits from Boris the Sheep. We work closely with two local children's nurseries who visit the Home regularly each week and marvel at the interactions between the generations and the positive impact on all who take part. We also go out on outings both with the children and without to the local Garden Centre, Coffee Shops and our Beach Hut. We have a strong belief that everyone is entitled to have fun!

3 March 2020
South East
Local Alliances:
Worthing Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Outcome 1 - We involve people who use our service to have as much control, choice & influence over their own lives for as long as possible, with the support that they need. We work closely with families and advocates to ensure that their wishes are followed when this ability diminishes over time. We care for people until End of Life ensuring that they are pain and anxiety free and achieve a Dignified Death with the support of other Health Care Professionals. Outcome 2 - We have an excellent working relationship with our local GP Surgery and Team of District Nurses - ensuring the best health outcomes for the people who use our service. We work very hard with GP's & local services, to avoid admission to hospital, unless there is no other option available. We have an excellent team of care staff who believe in supporting people in a respectful manor, person centred care whilst maintaining each person dignity at all time for all the people who use our service, whether in long term care, respite care or day care. Outcome 3 - We support each person to be as independent as possible and give them the support & assistance they need to lead a fulfilling a life as possible.We promote activities that individuals wish to partake in and access the Community, wherever possible to achieve this. Outcome 4 - We have a variety of resources for people to gain accessible information, that can assist a person living with Dementia, to make informed decisions, gain information they require in a format that is suitable to for the individual. Outcome 5 - Before admission we assess each person to ensure that they are suitable for our Home to avoid unnecessary anxiety or further moves in the future. We encourage people who wish to use our service, to make visits to the Home prior to admission, to form relationships with others to ease the anxiety of moving into a Care Home. We encourage family and friends to maintain their relationships with people who use our service and all are welcome to be as much a part of Home Life as they wish to be. Outcome 6 - We strive to ensure that people who use our service, feel that our Home is their Home and that we are their extended family. We support not only the person who uses our service but their families, carers and friends as well. We support people to try new experiences and follow their chosen beliefs. We have monthly Communion Services with in the Home and we have churches locally if a person wishes to go to church. Outcome 7 - We would continue to support people who have chosen to take part in Dementia Research prior to admission.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Financial challenges - as we are such a small unique home we are only able to support people who can financially meet our private Home fee's. 2. External pressures from Legislation and CQC to maintain extensive records, which takes the time of the Manager away from the people who use the service. 3. Pressures on GP and Multidisciplinary Services which may lead to a delay in achieving positive outcomes for the people who use our service in a timely manor. 4. Recruitment of dedicated staff members - there is over a 30% deficit in care staff in our area. 5. Staff Retention - spiralling costs of staff retention - which is a particular challenge for a small home.

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