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The Nelson Medical Practice

The Nelson Medical Practice has a population of over 30,000 patients. We have 8584 patients over the age of 50, and so a large aging population, many of whom are affected by dementia.

22 January 2020
GP Surgery
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

A key part of improving outcomes for people with dementia will be training our staff members; especially Patient Care Navigators, who are the first point of contact with patients. We will train them in order to ensure a good experience for people with dementia and their carers, in which they are understood and supported.

We will also ensure that patients who have dementia are clearly coded within their records, and also signposted to local services that may benefit them, so that they have the knowledge to get the support they need.

It will be important to improve awareness of dementia among both clinical and non-clinical staff, so that people with dementia can be involved in all decisions that affect them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

An initial lack of information and understanding of dementia, and of how to communicate with people affected by it.

Restrictions within GDPR that limit how much information can be given to family remembers if consent has not been given by the patient.

Providing support to the patient’s family/carers if they have not initiated an interest in support.

Restrictions on making any significant changes to the interior of the building in order to have a dementia-friendly physical environment.

2. Actions

  • Dementia Awareness

    Make staff aware of dementia by regularly inviting a Dementia Friends Champion to deliver a session at the practice. 

    Add online dementia friends training to staff mandatory training list. 

    Appoint a Dementia Champion to be responsible for making the Practice more dementia friendly.

    Appoint an internal Dementia Friends Champion to increase access to in-house Dementia Friends sessions.

    Invite local Dementia Friends to speak to patients at flu days.


    2019 - Fourth Quarter Update

    New member, December 2019.