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Beacon Medical Group

We are a group of six GP surgeries across the Plympton and Ivybridge area. We currently have 43,000 patients and are a multidisciplinary team comprised of GP's, Nurses, HCA's, Phlebotomists with a supporting team of administrators and managers.

10 December 2019
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Beacon Medical Group would like to gain a greater understanding of people with dementia and feel that it would benefit from attending awareness sessions. If we also had an environmental audit of the surgery to ensure our facilities meets the needs of our patients, we feel that this would assist our patients. Where possible, we would aim to have a representative from the surgery attend the Plymouth Dementia Action Alliance meetings.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Beacon Medical Group would like its people to have a better understanding of dementia, how it affects the individual and to try and adapt its space to assist them. The initial challenges are perhaps a lack of awareness about dementia and how we can accommodate our buildings to make our patients feel at ease when they visit us.

There is, as with all roles, time pressure on our people to attend awareness sessions but we would try to ensure that this happened.

A lack of budget could hamper any major changes that may be suggested as part of the environment audit.

2. Actions

  • To improve awareness of dementia across all of the teams/sites. This could be extended to the Patient Participation Group and surgery patients.

    All people to attend dementia awareness session and to include the Patient Participation Group if they wish to attend.

    Possibly hold a health fair (this could be in the Spring 2020) to raise awareness.

    Display dementia related literature and posters in the surgery. Could also promote on Facebook/Twiter/Own website/TV screens in reception.

  • To ensure that patients are signposted and referred onto the appropriate supporting services and activities.

    Ensure that relevant literature about local support/activities for people with dementia and their carers is always available in the waiting areas.

    Ensure that details about local support are available on the surgery website.

    Ensure that referrals are made to the relevant services where appropriate.

  • To ensure that the surgery environment is dementia friendly.

    This will be achieved with the support of Claire Puckey (Dementia Friendly City Co-ordinator, Plymouth City Council). A member of staff will walk around the surgery to look at how the environment could be improved (e.g. with signage changes), to ensure that it's as easy as possible for patients with dementia to access and all agreed actions to be implemented.