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Skipton Building Society (Plymouth Branch)

Skipton Building Society is a mutual building society established in 1853. We are the UK's largest building society with over 1 million members.

9 December 2019
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Skipton Building Society has partnered with Alzheimer's Society nationally for the last 3 years. All colleagues, both branch and head office, have taken part in the Dementia Friends Information Session with the aim of 100% of Skipton Building Society staff being Dementia Friends. As an organisation we have also been fundraising to raise money for Alzheimer's Society and Alzheimer's Scotland.

In the Plymouth branch, all staff are Dementia Friends and we hold regular Dementia Friends days including public Dementia Friends Information Sessions as well as advertising local dementia care and support groups.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Due to the rules and regulations that come with the finance sector it is not always easy to change our service as far as processes. We have however over the years developed a variety of options if someone may not find it easy to get into branch. 

We also have a better understanding of Power of Attorneys as this is a product we supply, meaning we can encourage customers to put provisions in place.

Member website


2. Actions

  • Adapt the branch environment.

    We will review the branch environment to ensure this is as Dementia Friendly as possible within our control.A starting point for this would be removing our black mat at the entrance to the branch.

  • Dementia Information Days.

    In the branch we will continue to run regular Dementia Information Days. These will consist of a public Dementia Friends Information Session, have information about local services and support groups as well as literature for the Alzheimer's Society.We can also promote the importance of having wills and Power of Attorney in place and up to date.

    Planning, Delivery
  • Staff involvement in Dementia Friends initiative and volunteering.

    Ensuring that any new staff members to the branch participate in the Dementia Friends Information Session as well as refresher sessions when staff feel they need it.

    Staff to be encouraged to participate in volunteering activities for the benefit of Dementia Friends, Alzheimer's Society, Events or with local Dementia initiatives.