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Spring House Medical Centre

We are a busy GP surgery in Welwyn Garden City with just under 10,000 patients. We also care for the new residential and nursing home – Oakview Lodge. Our ethos is “Spring House is dedicated to provide an exceptional standard of care. We pride ourselves on treating everyone fairly and equally. All our staff strive to offer a warm, friendly and professional service” We provide care for all our registered patients, together with being the hub for the Extended Access service in which we welcome patients from the 8 other Practices in the Locality. The Extended Access appointments are in the evenings and at weekends within the Spring House building. We are part of the East and North Herts Clinical Commissioning Group. We are constantly striving to offer the best care for our patients and this is why we are becoming affiliated to the Dementia Alliance Group. We also now offer alternative consultations to our patients with Social Prescribers and Physiotherapists also working from the surgery.

7 November 2019
East of England
Care, GP Surgery, Health

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The most effective way to improve the outcomes for our patients with dementia is an increased awareness for all staff.  We hope to be able to make a difference with additional training and events.

We want to make the environment more welcoming to our dementia patients and we can do this by increasing awareness and having more educational material including posters etc available within our waiting rooms etc.

 All our staff will be encouraged to become Dementia friends.

Raise Awareness – We intend to raise the awareness of all staff within our practice on the topic of Dementia. 

We intend to do this with training sessions in house from external speakers and also within the surgery itself. 

We have already appointed a Dementia Champion and staff have already started to join up as Dementia friends.

We hope that all patients suffering from Dementia will be treated with dignity at all times.

We plan to work towards a more dementia friendly environment and will be ordering educational and promotional material to have on display in within our waiting room area

We want to ensure early diagnosis by our Clinicians as they have a greater understanding of the disease.  This will hopefully, lead to better support for all our carers looking after a patient with Dementia.

Staff will attend talks by Dementia friends locally in November as there are at least two being held in Welwyn and Potters Bar.

Dementia friendly events – We want to hold more events to support the cause and raise funds. 

We have recently held two flu clinics within the surgery at weekends.  We invited the local Dementia Café to attend and their representative spoke to all the over 65’s coming in for their vaccinations.  Our Dementia Champion encouraged all the patients to talk to each other over tea, coffee and cake.  The event was very well received.  We raised approx. £240 and we want to build on this and hold more events spread across the year.

We have a large display table within the waiting room and this will be used to raise awareness at events. 

We will be using the Alliance to access other ideas that could be used within the surgery and also we will be asking for feedback from our patients with Dementia

Ensure the care of our dementia patients is the best it can be by on-going training of all the staff.  We hope to also invite more elderly patients in for care plans and review so that we can encourage early diagnosis and thereby offer support.

We have on-line training available and we have a training session from one of the Dementia friends later this month for all staff at Spring House.

We now have a contact at the Dementia Café and we liaise with her on a regular basis.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge is probably priorities and not having enough time to devote to Dementia.  We also need to have time and access to up to date training information and staff that can deliver training in our surgery on an annual basis.

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