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Home Instead Senior Care Lambeth

Home Instead Senior Care is one of the UK's leading home care companies, supporting over 14,000 clients and employing 9,000 caregivers. Our Lambeth branch delivers high quality homecare services to the residents of Wandsworth, Lambeth and Dulwich, supporting over 100 clients and employing 100 care staff. Home instead also runs a weekly Sunflower Wellbeing cafe which caters for the over 65's and those living with mild dementia. The Director, Tony O'Flaherty is an active volunteer with the Alzheimer's Society and as a Dementia Champion has recruited over 2.300 dementia friends.

5 December 2019
Local Alliances:
Lambeth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Home Instead Senior Care exists to help support older people to live independently and safely at home. Even an hour or two a week of quality-focused, tailored, person-centred care can help achieve this. Companionship support based on client / carer matching and consistency of support from one of more caregivers is also at the heart of everything we do. This puts us in a strong position to deliver better outcomes for people living with dementia. We will continue to strive to provide the best quality care possible through person centred care plans and continuing to develop our internal dementia training programme and to share this with our caregivers, client’s families and members of the local community. Our care and support services must offer clients and families an affordable option for care at home whether individuals are self-funding or in receipt of local authority or NHS funding.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge we face is changing the way people think and view those with dementia. To make them look at the whole person and to know the person, their life and their past experiences. To treat the person who has dementia with respect and dignity at all times no matter what the behaviour. Diagnosis rates are still very low (estimated to be only 43%). This affects the care provision that individuals are eligible for and can put added pressures onto individuals and family members. Awareness and understanding of what effective and affordable specialised dementia care at home looks like is also low and we are constantly challenged by the notion that people living with dementia should automatically be encouraged to cease living at home and consider residential care home options. Awareness and understanding of dementia and the people affected are also low amongst the general public and within businesses and retailers in the local area. Local residents also do not always know how/where to access best advice/training on dementia related issues.

2. Actions

  • Run dementia Friends information sessions for new staff

    As part of our monthly induction of new Caregivers, I will run a training session for them and encourage them to become dementia friends

    Being implemented
  • Set up a weekly well being cafe for those living with dementia

    We will setup, fund and resource a weekly well being cafe for the over 65's with a view to providing a safe sociable space for those living with dementia and their carers to meet others, have fun and relax.

  • Raise money for local dementia support groups and Alzheimer's research

    I will raise money  to help our local dementia support group, "the Stockwell Health living club " to provide meals to its attendees. I will also raise money to help support the Alzheimer's Soc with its  research into Alzheimer's disease