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Newmarket Racecourse

Newmarket’s two magical racecourses, the Rowley Mile and the July Course, together form the greatest venue in the East of England, hosting exhilarating world class Flat racing, pulsating music nights, great value family days, award-winning restaurants and exceptional conferences.

The Rowley Mile, located in the heart of the East of England is an impressive C&E venue with a stunning backdrop of the Suffolk/Cambridgeshire countryside. The picturesque site offers modern indoor facilities, flexible meeting rooms, stylish banqueting suites, spacious exhibition halls, beautiful outdoor spaces and ample free parking. Just a few miles from Cambridge, the Rowley Mile benefits from swift and easy access thanks to its proximity to the A11 and A14.

It is an ideal venue to hire for any event including conferences for up to 500 delegates, consumer and trade exhibitions, business meetings, team building, product launches, location filming and Christmas parties.

Updated:
30 September 2019
Location:
East of England
Sectors:
Recreation, Retail
Local Alliances:
Newmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a venue in the town centre, through training/awareness sessions we will improve our customer services on how to recognise the signs of a customer that may have dementia/vulnerability. We would be able to support them if need be. We would seek to promote awareness of dementia issues to our client/customers so that those living with dementia and their carers feel comfortable and at ease. We would wish to review what we do on a regular basis and endeavour to improve our facilities and our awareness of dementia issues.   We would seek to resolve specific problems that may occur with individuals from time to time.

The aim of Newmarket racecourse is to support people living with dementia to have a sense of belonging and being a valued part of family and community life by providing a safe and supported sporting venue environment. 

Newmarket supports people living with dementia, and the vulnerable, helping them feel supported in the community.  We ensure that staff are welcoming, helpful and supportive to all visitors which helps people living with dementia to feel safe. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need further Dementia Friends sessions due to the number of staff and their different work hours. We also need to include dementia awareness in new staff induction programmes. Time and resources, Making sure that all staff have a good understanding of the issues surrounding people living with Dementia by attending and cascading training. Helping staff not to make assumptions.

2. Actions

  • Improve our understanding of Dementia

    We will arrange for all staff/volunteers to be dementia aware to ensure greater understanding of the condition and how we can help.

    Status:
    Investigating
  • Work in partnership with Newmarket DAA

    Newmarket Racecourse will work with the Newmarket Dementia Action Alliance to support Newmarket to become a dementia friendly community and encourage other organisations to attend Dementia Friends sessions and sign up to the Dementia Action Alliance.

    Status:
    Being implemented
  • Promoting dementia awareness

    Newmarket Racecourse will display the NDAA window sticker to show it is a member of the NDAA. Also when applicable and appropriate the dementia friendly sticker, to demonstrate it is a dementia friendly Organisation.

    Status:
    Planning