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Yorkshire Ambulance Service - ‘Working to become dementia friendly….’

Wednesday 8 January 2014
Participating organisations:
Yorkshire Ambulance Service


“Ambulance crews are so often in the front-line when it comes to helping people with dementia…. whether in an emergency situation or simply providing patient transport for people to get to and from hospital appointments.

“So we were delighted when Yorkshire Ambulance Service set out almost a year ago to improve staff awareness of dementia.

“The training programme they put together covers a lot of important issues – such as patient assessment, communication challenges, recognising pain, distress and dealing with challenging behaviours.

“Not only have they delivered this comprehensive training programme, they measured its effectiveness – proving that it really did make a difference to the understanding of front-line ambulance staff and improving outcomes when dealing with people with dementia.

“Now, having created and delivered the training package, Yorkshire Ambulance Service then offered to share it with the other emergency services in the region – and other ambulance trusts in the UK.

“They are well aware that this is an on-going process and dementia awareness will now be part of their induction for new staff – and existing staff will receive refresher training when appropriate.

“I am absolutely delighted to be able to recognise their efforts by awarding this ‘Working to Become Dementia Friendly’ symbol for them to use on all their vehicles and ambulance stations across the region.”

Simon Wallace

Project Manager

Dementia Action Alliance - Yorkshire and Humber

Rod Barnes, Executive Director of Finance and Performance at Yorkshire Ambulance Service NHS Trust, commented:

“We are delighted to receive ‘Working to Become Dementia Friendly’ recognition from the Dementia Action Alliance for Yorkshire and Humber.

“Our staff are frequently in contact with people who have dementia so it is vitally important that they are well trained and informed about the condition so that they have a good understanding of how best to deal with those affected.

“We are very keen to work with patient groups, such as Dementia Action Alliance, to ensure that our non-emergency Patient Transport Service (PTS) can better respond to the needs of the patient communities we serve.

“We remain committed to providing all our staff with comprehensive training that is very much focused on the experience of patients and enhances the high quality clinical care we provide every day.”