Online resources, publications and training on dementia
Read these resources for tips about what your organisation can do and how to make the most of your membership.
If you found a resource helpful, let us know by tweeting us @Dementia_Action.
Guide for customer-facing staff
This booklet provides guidance for those working in a customer service role, on how they can help to support people with dementia who they encounter in their jobs. Produced by Alzheimer's Society. http://www.alzheimers.org.uk/customerfacingDownload Customer facing staff guide dementia
Neighbourhoods for Life
Designing dementia-friendly outdoor environmentsDownload ■Checklist of characteristics of dementia-friendly neighbourhoods
Dementia friendly environments checklist
Based on work by Innovations in Dementia, this simple checklist looks at physical features such as signage, lighting, and more to assess small changes in your organistion's public spaces which may make a positive difference to your employees or customersDownload dementia friendly environments checklist
Guidelines for Call Centres Dealing with Vulnerable Consumers
Produced by the Direct Marketing Association in conjunction with the Contact Centres and Telemarketing Council, this useful document includes practical advice covering topics such as: ■Identifying Vulnerable Consumers ■Practical Tips when dealing withDownload call centres vulnerable consumers final