Bassetlaw District Council

The Council provide high quality and good value services to meet the needs of the area's residents and businesses. These service include housing, refuse collection, planning, benefits, recycling, street cleaning, environmental health and many more. We also works in partnership with other public and private organisations such as the police, health businesses and community representatives to plan, support, encourage or manage other services.

Updated:
21 March 2016
Location:
East Midlands
Sectors:
Local Authorities
Local Alliances:
Nottinghamshire Dementia Action Alliance

1. Action Plan

 1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We deal with customers on the telephone, face to face at Council offices, in the community, and via our website. 

It is important that our staff are responsive to the needs of all our customers.  We want our staff to understand dementia and to be able to provide the best service possible to people with dementia and their carers. 

As well as delivering direct services we have knowledge of other services delivered in our area that could be of benefit to our residents with dementia or their carers.  We can therefore act as a useful signpost to other service providers. 

By training our staff we can improve the way we deal with those living with dementia and their carers.  By doing this we will be contributing to the seven outcomes that people with dementia and their family carers said they would like to see in their lives.

We can also encourage our key partners in the District to be aware of the growing numbers of people with dementia in our District and to consider how they can improve the services they offer.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to identify the right level of training for our staff and to fit in the delivery of the programme to cause minimum disruption to front line service delivery.

We need to make an on-going commitment to training so that with a natural turnover of staff key skills and knowledge are not lost from the organisation.

Our initial commitment is to train key staff and staff who have the greatest face to face contact with our residents.

2. Actions

  • Provide training for all key front line staff

    Status:

    2013 - Fourth Quarter update

    In progress

    2013 - Third Quarter update

    In progress

  • Provide on-line training for all staff

    Provide on-line training for all staff

    Status:

    2013 - Fourth Quarter update

    In progress

    2013 - Third Quarter update

    In progress

  • Make dementia carers aware of benefit entitlement

    Make dementia carers aware of benefit entitlement

    Status:

    2013 - Fourth Quarter update

    In progress

    2013 - Third Quarter update

    In progress

  • Promote importance of dementia friendly services through key partnership networks

    Working with key partners internally and externally to ensure dementia friendly service delivery

    Status:

    2013 - Fourth Quarter update

    In progress

    2013 - Third Quarter update

    In progress