Healthwatch Norfolk

Healthwatch Norfolk is the consumer champion for health and social care in the county. We are an independent organisation but we have statutory powers. The people who make decisions about health and social care in Norfolk have to listen to you through us. Healthwatch Norfolk can give information about the care choices open to the public and also help to navigate the health and care system. People who are least able to speak will be heard through Healthwatch Norfolk.

Updated:
10 August 2017
Location:
East of England
Sectors:
Health, Social Care
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

It is our remit to be the voice of the people of Norfolk for health and social care. We gather peoples views and experiences from a wide variety of engagement methods - surveys, research projects, focus groups, public engagement in the community, visits to care homes etc.

We work with all sections of society and particularly work hard to ensure that groups for whom health issues can make speaking up difficult, do have a voice that is taken to decision makers and commissoners of services.

Any project work that we undertake is shared with our Nationla Body Healthwatch England who collate information from all 30+ Healthwatch across the country - often with frequent common themes emerging and adding weight to messages for improvement to decison-makers.

We work in partnership with the Carers Council for Norfolk to maximise our reach in the gathering of information. We have also worked on projects with Dementai Nurse Advisors.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our greatest challenge is the enormous range of health and social care issues that we have in our remit. With the staff resources we have we have to prioritise our work very carefully as we cannott cover all issues. We use the intelligence we gather to help us make decisions about which projects/areas of work we will focus on.

2. Actions

  • Join the Norwich City Dementia Action Alliance.

    We will join  the Norwich City DAA and actively support any events to raise the profile of dementia within the city and across Norfolk.

    Status:
    Being implemented
  • Train our staff and volunteers in Dementia Awareness

    We will arrange Dementia Awareness Training for our staff and volunteers as part of their induction and/or professional deveopment.

    Status:
    Being implemented
  • Promote membership of the Norwich City Dementia Action Alliance

    We will promote membership of the Norwich City DAA through our webiste and social media channels.

    Status:
    Being implemented