Independence Matters CIC

Independence Matters is a Community Interest Company which aims to empower people and their families/carers to live the lives they choose and remain as independent as possible through offering flexible packages of support and work opportunities across all delivery lines and customer groups. The high quality support we offer will help to prevent people becoming isolated, lonely and dependent. We provide practical care and support for people to live as independently as they possibly can, information and signposting and support to carers via the offer of respite support, peer support groups and flexible provision either at home or via one of our community hubs.

24 July 2017
East of England
Local Alliances:
Broadland Dementia Action Alliance , Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Independence Matters we support people with a person centered approach where their choices and abilities are respected and listened to create enabling environments whether this is in the persons own home or within one of our community hubs. Our staff are well trained in understanding how dementia can impact on individuals and their families and we have Dementia Care Coaches who act as both an internal resource for our own staff but also deliver training in the local community to raise awareness of dementia.

We recognise the difficulties for families who are trying to navigate through systems to gain the right help and are able to signpost and support them to other providers who may be of benefit in their endeavors. We also currently have two carer support groups and are looking to set more up where carers have made this request.

Where here are national projects such as the ‘Dementia Friendly Communities’ initiative we have worked together with other providers in the county to secure a positive outcome. We are committed to working together with other organisations and are members of several provider groups with whom we are exploring joint working in order to gain the best outcomes for the customers we support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Creating sustainable effective partnerships to deliver the outcomes proposed by the DAA and having sufficient staff capacity to be fully on board with the initiative.

2. Actions

  • To offer training and consultancy on dementia to providers in the local community.

    Firstly we will create contacts with some providers in our local area and then promote the DAA with them to establish a working relationship. Once the provider is on board with the alliance we will provide our Dementia care coaches to deliver Dementia Friends training to providers and local services as ports of call for support and consultancy for advice on an ongoing basis.

  • To provide information and signposting to providers.

    We will promote both our Gateway enquiry service and community based services to act as information providers for people looking to navigate through the health and social care systems to obtain the support they need.

    In order to do this to the best effect we need to undertake some market research in order to ascertain what community based services are available, contact details and agreement with them to operate a signposting service. We are already aware of the statutory and health services and their contact details.