Cera

Cera provides high-quality care for people within their own homes. We adopt a holistic approach, collaborating closely with our staff, clients, their families, and other specialist health care providers. Above all, we value trust, and only work with highly skilled carers who have a minimum of five years of experience. We pride ourselves on being at the forefront of technology to ensure we deliver best-in-class care promptly and efficiently. We can provide care within less than 24 hours of an enquiry, and have so far delivered 10s of thousands of care hours with a 99% satisfaction rate. We deeply value transparency and create daily digital care reports that can be accessed by clients, their loved ones, and GPs. We offer live-in care, daytime visits and overnight care, and provide a full range of services to ensure that we provide exactly what our clients need, when they need it.

Updated:
23 June 2017
Location:
National
Sectors:
Care, Domiciliary Care, Social Care
Local Alliances:
London Borough of Richmond upon Thames Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Cera provides care for many people with dementia. We predominantly operate in London but wish to expand our care services to support people with dementia across the UK. Our home care services enable people with dementia to live in the places they love, surrounded by the things that are familiar to them and by family and friends.  

We work closely with our clients to create a personalised care plan that suits their care needs, personal preferences and wishes. Our dedicated care team can easily be reached seven days a week to respond to any queries or concerns our clients, their family members or care workers might have and provide them with the appropriate knowledge and support . As well as personal care, our care workers provide companionship and support our clients to continue doing the things that they love in life. They engage our clients in indoor and outdoor activities and accompany them on trips outside the home, helping people with dementia to feel part of the community. As part of our services, we offer respite care. This gives family carers the chance to rest and recuperate from the hard and dedicated care that they provide for their loved ones with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the problems for Cera, is the fragmented industry in which we operate, the way and how information is distributed to patients with dementia and their loved ones. Many people that have dementia and those who are responsible for their care are often not fully aware that home care is an option for them, and that their care at home can be monitored and tailored to suit their needs. As family members often provide the majority of care and support for people with dementia, they are at risk of physical, emotional and financial stress, and may lack the knowledge of the support they can receive, including respite care and financial help.

Member website

https://www.joincera.com/

2. Actions

  • We aim for home care to be fully transparent

    Our care workers complete care reports on our secure online platform, after each visit to their client recording data about our client such as: mood and behaviour, nutrition, memory, activities completed, communication and more. This information can be easily accessed 24/7 by families, clients and their health practitioners, ensuring that all necessary parties are fully informed about the condition and progress of their loved one with dementia. Working closely with our client, their families and our dedicated care staff, our care team ensure that care plans, which are specially designed around the individual’s care needs and wishes, are continually updated to meet their changing needs. This ensures that people with dementia will always receive the right support to help them live their lives. We aim to always deliver transparent, consistent care that meets the needs of the client.  

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017

  • We aim to support carers

    The respite care we offer gives family carers of people with dementia a chance to rest and recuperate, with the knowledge that their loved-one is being cared for as if they were delivering the care themselves.  We understand the importance of an established routine for many people with dementia and our care team aim to create a detailed care plan that ensures their needs are always met.  

    We invest in our care workers and value the essential work that they provide. We pay our care staff higher wages than the industry standard and also provide on-going training to further improve their qualifications and support their professional development. We ensure our care staff can provide the right level of support to meet a wide range of care needs for each of our clients, including those who suffer with complex conditions such as dementia. We aim to teach all our new carers the necessary, up-to-date training in dementia care and in how to deal with mental capacity. As part of the training, we encourage our care workers to participate in sensory activities that replicate the difficulties that people with dementia experience, to gain an insight into what it is like to live with dementia.

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017

  • We aim to provide all-encompassing and carefully tailored care

    We understand that care can take many forms and must be tailored to the individual in need of care. People with dementia often need support in many aspects of their daily life that goes beyond care at home. We will coordinate home visits from other specialists, including doctors, nurses and therapists, and arrange medication and meals to be delivered to people at home.  We can also arrange transportation services, and for a carer to accompany the client on such trips if desired . The comprehensive care that we aim to provide for people at home enables us to cover all the needs of people with dementia, allowing them to live in the supportive environment that is their home for as long as possible.

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017

  • We aim to deliver care in a way that supports our client’s lifestyle.

    Our care workers are not only matched to our clients, through their professional expertise and specialised care experience, but also through common interests and similar personalities. Continuity of care is very important; we aim to provide our clients with the same care worker each time our services are required. This consistency ensures that our clients, particularly those with dementia, feel comfortable and trust our care team, while building companionship and meaningful relationships with their care workers. Our care workers encourage their clients to continue doing the things they enjoy and help them find new activities that they might enjoy and that match their capabilities. Our care staff support and participate in activities with people with dementia, from games to community social events, to walking the dog together and reading. It is possible to live an independent and active life with dementia and our care workers aim to make each client live the most fulfilling life at home and in their community.

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017

  • We will help our individuals with dementia to feel that they are part of a community.

    We understand that regular routine and familiar surroundings are important factors when living with dementia. We offer more than just care at home. Our care workers provide companionship and encourage our clients with dementia to continue doing the things that they love in life but also help them to explore new hobbies.  We aim to partner with and support charities and community centres in London that organise and facilitate social activities and events for people over 50. To help our clients that have dementia to go out into the community and participate in group activities/meetings, we will coordinate transportation from their own home to reach their destination safely.  

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017

  • We aim to provide consistent care to ensure a supportive environment, and limit the amount of anxiety our clients with dementia and their relatives might have

    We deliver care at home and support people to live in the places they love and where they are most comfortable. Each client has a dedicated relationship manager in our London office who replies to all client related enquires. Our relationship managers can be reached 7 days a week to ensure that in case of an emergency our clients have access to round-the-clock support.  Consistency is very important to us, and we aim to supply the same care worker each time. This ensures our client with dementia feel comfortable and trust our care team.  Our online care reports, which are completed by our care workers after each visit, can be made accessible (with authorisation) to families and healthcare practitioners. This ensures that  all necessary parties are fully informed about the condition and progress of their loved one, alleviating the stress that family members endure when caring for their loved one.

    Status:
    Delivered

    2017 - Second Quarter Update

    New member: June 2017