Aviva

Aviva provides life insurance, general insurance, health insurance and asset management to 33 million customers. In the UK we are the leading insurer serving one in every four households and have strong businesses in selected markets in Europe, Asia and Canada. We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work.

Updated:
25 April 2017
Location:
East of England
Sectors:
Finance
Local Alliances:
Norwich City Dementia Action Alliance , Norfolk & Suffolk Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We pledge to offer Dementia Friends awareness sessions via our internal training platforms and to embed a culture where colleagues have sufficient training and guidance to support customers living with dementia and their carers.

We pledge to constantly review our documentation and products to ensure they meet the needs of our customers who are vulnerable.

We pledge to constantly review our support for local projects and services. We currently support a dementia café and younger persons group.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring we have a uniform approach to delivering awareness across the organisation and within each site/business unit.

Member website

aviva.com

2. Actions

  • Training

    We pledge to offer Dementia Friends training via our internal training platforms and to embed a culture where colleagues have sufficient training and guidance to support customers living with dementia and their carers.

    Status:
    Being implemented
  • Documentation/Products

    We pledge to constantly review our documentation and products to ensure they meet the needs of our customers who are vulnerable

    Status:
    Being implemented
  • Support

    We pledge to constantly review our support for local projects and services. We currently support a dementia café and younger persons group.

    Status:
    Being implemented