Sunrise Senior Living

Sunrise Senior Living’s resident-centred services are designed to encourage independence, preserve dignity, enable freedom of choice and protect the privacy of each resident we serve.

Updated:
2 March 2015
Location:
South West, South East, North West, West Midlands
Sectors:
Hospitality, Housing Sector, Care
Local Alliances:
Solihull Dementia Action Alliance, Wolverhampton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

For over three decades Sunrise Senior Living has been building expertise in dementia care across 27 communities in the UK. Every Sunrise community features a separate specialised dementia care area for those experiencing memory loss. These Reminiscence Neighbourhoods are a major part of our residential dementia care approach and encompass a wealth of therapeutic design features to bring comfort and familiarity to those living with memory loss or dementia.

Our Principles of Service are:

  • Encouraging independence
  • Enabling choice
  • Preserving dignity
  • Celebrating individuality
  • Nurturing the spirit
  • Involving family and friends

This person centred approach enables us to champion the quality of life for all seniors.

The Reminiscence Neighbourhoods are an integral part of the community as a whole and care and support is designed to be enabling and to nurture individual control and choice as far as is possible through life history knowledge of the person with dementia. Our principles of care are supported through access to high quality up to date training throughout the community for all team members. We are committed to working in partnerships with local community groups and local and national stakeholders and regularly host awareness and educational events in each of our communities.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenges for the organisation are:

  • Developing mechanisms for sharing best practice and learning from our considerable experience across our multiple international communities particularly with other providers in health and care.
  • Challenging the stigma of residential care homes as places that help only at the point of crisis and as a last resort
  • Ensuring through audit and action planning that we continually endeavour to improve our reminiscence neighbourhoods to be centres of excellence

And

  • Working more closely with community groups such as Alzheimer’s Society to support families of people living with dementia both in the community and in our communities.

Member contacts

www.sunrise-care.co.uk

2. Actions

  • Development of an internal quality framework

    Development of an internal quality framework (QTR 3, 2013) and, working with residents and families, evaluate the impact on quality of care for residents. This is an international Sunrise project and part of the framework includes identifying good practice. We hope to capture and publish some of these examples (QTR 4)

    Status:
    Completed

    Update - Fourth Quarter 2013

    We have now developed and launched our new quality audit tool. This has now been undertaken by all 27 communities and will form the basis of our strategic direction going forward. We will use the information to inform our improvement plan going forward and to share the good practice identified. The audit now builds on the wider quality framework around care but focusses more on quality of life.  This audit looks specifically at dignity, respect, dining experience and life enrichment (life skill stations, activities and cognitive stimulation). This first audit now sets the benchmark and this will be redone in 6 months.

    Update - Third Quarter 2013

    N/A

    Update - Second Quarter 2013

    Nothing to report - new DAA member

  • To work more closely with local communities and in partnership with other stakeholders

    We hope to work more closely with local communities and in partnership with other stakeholders, to host informative and educational events. We will run events in our communities as part of Dementia Awareness week (19 – 25th May) (QTR 2)

    Status:
    Case study, Implementation

    Update - Second Quarter 2013

    Nothing to report - new DAA member

  • Training programmes to local hospital ward staff

    We will offer free spaces on some of our training programmes to local hospital ward staff, particularly training around Behaviours that Challenge (from QTR 3)

    Status:
    Planning

    Update - Second Quarter 2013

    Nothing to report - new DAA member

  • Opportunities for health and or social care staff to undertake work placements in our local communities

    We will encourage opportunities for health and or social care staff to undertake work placements in our local communities.

    Status:
    Initial Scoping

    Update - Second Quarter 2013

    Nothing to report - new DAA member

  • A research governance framework

    We will develop a research governance framework for working with the research community (QRT 4)

    Status:
    Initial Scoping

    Update - Second Quarter 2013

    Nothing to report - new DAA member

  • Develop our support groups for families of our residents

    We will develop our support groups for families of our residents, working in partnership with others where relevant (QRT2 – QRT4).

    Status:
    Planning

    Update - Second Quarter 2013

    Nothing to report - new DAA member