Boots - 91 High Street, Hadleigh

We are a local community pharmacy aiming to give the maximum support and quality service to our patients and customers. We have a consultation area where patients can talk to us in private and offer several services including helping patients with new medications, going through existing medications with patients and we also offer the flu jab service.

Updated:
17 February 2017
Location:
East of England
Sectors:
Pharmaceutical
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are hoping for all staff to be dementia friend trained by the end of March to ensure we can give the best service to patients and their family.  We try to support our dementia patients in providing their medication in the best form for them (e.g. in dosset boxes) so they can take their tablets safely and indepentently wherever possible.  We can offer reminder services or delivery for those who may have trouble remembering when their next lot of medication is due and we also have somewhere quiet in store where patients can talk to staff privately and we can go through any concerns or issues with them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Sometimes the  time available to talk to patients can be a constraint at busy periods, although every effort is made to make sure patients get the time and support they need. Training is important as it can be harder to pick up customers who may need support if they don't receive their medication through our pharmacy.

Member website

www.boots.com

2. Actions

  • Training

    We will ensure that all staff will be dementia friend trained so that every member can support our dementia patients and their family.

    Status:
    Being implemented
  • Friendly Environment

    We will follow the Dementia Friendly Physical Environment Checklist to ensure that the pharmacy environment is as suitable as possible for our dementia patients.

    Status:
    Planning
  • Get involved in the local community

    We will make sure we are involved in the local community e.g. help to fundraise for Dementia Alliance events and support volunteers to get the dementia friend message out in to the community. We have also recently become a Healthy Living Pharmacy, which means we can provide good lifestyle advice and signposting to the community.

    Status:
    Being implemented