Your Life Management Services

YourLife Management Services Limited is our joint venture company with McCarthy & Stone, which manages all of the Assisted Living developments they build. YourLife is a rapidly growing national company currently managing over 48 Assisted Living developments across the country, with a busy expansion programme over the next 5 years. YourLife services include: • Staff on site 24 hours - an Estate Manager and duty team managers who between them provide 24-hour cover on a development • Communal facilities - including a Lounge, Function Room, Guest Suite, Laundry Room and Scooter Store, as well as a Restaurant where a midday meal is available for purchase every day of the year • Domestic Assistance - an hour of help is available every week as part of the service charge to assist with domestic work. Additional help can be purchased as required. • Personal Care - available by individual arrangement can be provided by our own staff as YourLife is registered to provide domiciliary care. Services can be tailored to meet the needs of a homeowner with the costs met by the individual

Updated:
3 February 2017
Location:
National
Sectors:
Care, Domiciliary Care, Housing Sector

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our overarching aim is to meet the challenge of supporting people with dementia and their carers or family members. Through this challenge we aim to create an environment that is inclusive, accepting and promotes quality of life for people living with dementia.

To achieve this, we will:

Ensure that all staff are Dementia Friends and other learning opportunities are made available; we will give the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.Use an organisation-wide approach signals that dementia awareness is important for everyone. Provide multiple and varied opportunities for staff involvement can reveal individual interests, skills and passions.Use a community development approach can help build capacity and lead to flexibility of approach, greater staff engagement, and a sense of ownership from the bottom up.Identifying and highlighting people living with dementia in our developments and creating a personalised pathway of support for that individual and family members.Promote the importance of Dementia Friendly Environments in our annual review of developments.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have various challenges to conquer that include -

Ensuring we are meeting the needs of all our staff across the country.Being confident that we have effective management systems in place to support staff to lead and inspire our developments.Challenging values and attitudes amongst some staff and homeowners about dementia.Encouraging family to access us for support and guidance at every stage of the dementia journey.Meeting the needs of people with dementia throughout the course of their journey.

2. Actions

  • Promote Dementia Friends initiative to all our staff members.

    Ensure that all staff are Dementia Friends and other learning opportunities are made available; we will give the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.

    Status:
    Being implemented

    2017 - First Quarter Update

    New member - Feb 2017

  • Identifying individuals and creating personalised pathways of support for people living with dementia.

    Identifying and highlighting people living with dementia in our developments and creating a personalised pathway of support for that individual and family members. This will include a full analysis of their current support needs and factor in the additional support we can offer the individual.

    Status:
    Being implemented

    2017 - First Quarter Update

    New member - Feb 2017

  • Promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.

    We will actively promote extra learning opportunites throughout the company and create 'Dementia Champions' in our developments.

    Every dementia champion will be encourage to complete the 'Principles of Dementia Care NCFE Certificate Level 2' from Bradford College.

    Status:
    Being implemented

    2017 - First Quarter Update

    New member - Feb 2017