The Millennium Library

The Millennium Library is a vibrant accessible lending library and information service located in The Forum at the heart of Norwich. We have free public Wi-Fi and computers available for customer use. The library is free to join and once you are a member you can borrow and return items to any library in Norfolk. We loan books, CD’s, DVD’s, Games, Audio books, Reminiscence Kits and have a wide range of downloadable E books, E magazines and E audiobooks on our online catalogue. We offer 3 Books on Prescription schemes for people seeking support, information and advice on mental health issues, dementia and mental health issues for young people (Shelf-help) The library has a dedicated Early Years library on the ground floor for the under 5’s with weekly rhyme times and story times. We are also home to the Heritage Centre and Business Library on the 2nd floor and the 2nd Air Division Memorial Library on the ground floor. Our staff are friendly, knowledgeable and always happy to assist you to find the item or information that you are seeking. We run lots of regular free events which are inclusive for all, these include Adult Colouring Groups, Board Games Afternoons, Drop in and Draw sessions, Come Singing sessions with Heather Edwards, Music Mirror sessions with volunteer support, Knit and Knatter, Internet Support sessions with volunteers and talks on all kinds of topics. For more information about The Millennium Library, opening hours and services please click here For Information about events and bookable events visit www.norwichmillenniumlibrary.eventbrite.co.uk

Updated:
2 February 2017
Location:
East of England
Sectors:
Local Authorities
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Norfolk Library Service have a strong history or recognising varying needs of library customers and recognised the need to support customers with dementia and the people who care for them. We began a project in 2007 to produce our own reminiscence kits to loan free of charge to individuals and to care homes. We now have over 150 of these available to people living in Norfolk. The Millennium Library, like other libraries in Norfolk, has “Books on Prescription – Dementia”, a scheme endorsed by health Professionals which recommends books you might find helpful if you have dementia or are caring for someone with dementia. We aim for all library staff to have Dementia Friends training and to recognise the varying needs of all library customers. The library also acts as a signposting service to other departments within Norfolk County Council and other organisations that can offer support and advice We run many regular activities which are inclusive for people of all abilities and backgrounds and a couple of monthly activities which are particularly beneficial to people with dementia and their carers. We also aim to raise awareness around the subject of dementia to all library customers through displays of books and information and Dementia Information sessions.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Are there any problems that you need to overcome to do this? (about 150 words) We are always listening to our customers and staff views on how we can improve our service

2. Actions

  • Improve staff and customer understanding of Dementia

    Our staff and volunteers will attend a Dementia Friends Information session. We will also run sessions for customers and will create book and information displays about Dementia during Dementia Awareness Week
    Status:
    Being implemented
  • Continue to deliver our existing accessible events, Adult Colouring, Board games, Knitting, Knitting, Come Singing and Music Mirrors and continue to promote them to people with dementia and their families

    We run lots of activities which are welcoming and accessible for people with dementia and their carers. We can increase the promotion of these to local groups for people with dementia such as dementia cafes and care settings

    Status:
    Being implemented
  • Title: Join the Norwich City Dementia Action Alliance and promote our membership and encourage other local organisations to join

    Title: Join the Norwich City Dementia Action Alliance and promote our membership and encourage other local organisations to join.

    Status:
    Implementation