Healthwatch Stoke-on-Trent

Healthwatch Stoke-on-Trent enables people in the local community to speak up about Health and Social Care services in the area. We find out what is happening and what people want from services by collecting information from patients, local community groups and other organisations that work with people in the local community. We use this information to share concerns about problems and change the way services are planned, run and monitored.

Updated:
10 April 2017
Location:
West Midlands
Sectors:
Health, Voluntary
Local Alliances:
Staffordshire and Stoke-on-Trent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The aim of our organisation is to enable patient voice and allow people to have a say in how their local health services are run.  We especially want to raise the profile of the lesser heard groups, including people with dementia and their carers. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Getting staff and volunteers to attend a Dementia Friends sessions and showing how this knowledge can be incorporated into their day to day role
  • Getting Care/Nursing homes and other Health and Social Care settings to take on our suggestions

2. Actions

  • Dementia Awareness

    Encourage staff, volunteers and Board Members to become Dementia Friends. In addition, staff and volunteers can be directed to the e-learning resources on the SCIE website that cover Dementia Awareness. 

    Status:
    Planning

    2017 - First Quarter Update

    A number of our volunteers are now Dementia Friends and we will be running more sessions in the future.  Our Volunteer Co-ordinator will potentially be running Dementia Friends sessions at Newcastle-Under-Lyme college for the Health and Social Care students.

    During presentations to the local police force, our Volunteer Co-ordinator has talked about the Herbert Protocol to encourage them to use it.

    We will be promoting Dementia Awareness Week on our website and through our social media. 

    2016 - Fourth Quarter Update

    New member

  • Promote getting a diagnosis and dementia awareness

    We will use our website and social media platforms to promote getting an early diagnosis and Dementia Awareness Week. 

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Enter and View Work Programme

    Healthwatch has a right to 'Enter & View' Health and Social Care services to engage with the service users, family, carers and staff to gather patient feedback. As part of this work stream we visit nursing and residential homes, some of which offer care for people living with dementia.

    We will encourage volunteers to use their knowledge of dementia to assess if the environment is dementia friendly and whether or not staff are trained in dementia awareness. As part of this work we will also promote the Herbert Protocol as an example of best practice. 

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member