TechSmart Training CIC

TechSmart (formerly Fox Learning) was initiated in late 2014... Almost three years later we are proud to say that we have successfully assisted over 300 people in "getting to grips" with digital devices and the Internet. After being diagnosed with Ovarian Cancer Founder & Chief Executive "Lola Ricketts" embarked on a journey of a lifetime to discover her true vocation was in helping people... Whilst spending time in chemotherapy Lola witnessed first hand how the divide between the elderly generation and digital technology & the Internet was a growing issue that all of us will face at some point in our lives if we choose to ignore to keep up with the Internet and modern technologies. As one of the UK’s leading IT assistance providers, our customers place their trust in TechSmart and turn to us when it comes to IT training, computer support & computer repairs to look after their computer, laptop or PC. For the past, 3 years we have made our customer’s lives online easier, more enjoyable and less frustrating by delivering the range of services we provide including IT tuition, training, remote support and repairs through our established network of approved Tutors & Technicians. Our business model & company ethos is not about volume, it's about providing the best services to our customers with the best customer service. So you should always receive the same high standards of workmanship and professionalism with a smile at all times. if you If you receive anything less than this let us know so we can fix things. We're transparent and open to good and negative feedback about our business so always let us know good & bad.

Updated:
9 August 2017
Location:
West Midlands
Sectors:
Community organisations, Education Sector, Other
Local Alliances:
Wolverhampton Dementia Action Alliance, Staffordshire and Stoke-on-Trent Dementia Action Alliance, Solihull Dementia Action Alliance, Shropshire, Telford & Wrekin Dementia Action Alliance, Herefordshire Dementia Action Alliance, Sandwell Dementia Action Alliance, Birmingham Dementia Action Alliance , Redditch and Bromsgrove Dementia Action Alliance, Coventry and Warwickshire Dementia Action Alliance, South Staffordshire Dementia Action Alliance, Malvern Dementia Action Alliance, Dudley Dementia Action Alliance, Worcestershire Dementia Action Alliance, Evesham Dementia Action Alliance, Kidderminster Dementia Action Alliance, Dementia Friendly Leominster, Cannock Chase Dementia Action Alliance, Ombersley Dementia Action Alliance, Tamworth Dementia Action Alliance, Worcester Dementia Action Alliance, Ross-on-Wye Dementia Action Alliance, Wolverley and Cookley Dementia Action Alliance, Stafford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At TechSmart we will aim to assist DAA in delivering better outcomes for people with dementia and their carers by;

Delivering specialist support IT sessions to those living with dementia to help with brain stimulation.Facilitate the environment to gain access to online resources specific to their needs.The IT sessions will create an opportunity for peer to peer support encouraging feelings of being part of a community and family. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are faced with the following challenges, that make it difficult for us to deliver the outcomes as above;

Lack of understanding of how IT & dementia can work together from the learners, carers and support network around them.We do not have access to the details of people living with dementia locally to where we deliver our services for obvious data protection reasons but we feel if we could make direct contact with our beneficiaries they would gain access to our services much quicker. 

2. Actions

  • Dementia friendly IT activities (stimulating IT lessons)

    • Dementia support IT lessons will be delivered on a 121 basis to help with brain stimulation and encourage participation. • We will utilise Apps designed specifically for people living with dementia to help them understand how they work and how to use them to help assist with everyday tasks especially where remembering is included.

    Status:
    Implementation

    2016 - Fourth Quarter Update

    New member

    2016 - First Quarter Update

    We are now in the stages of implementing this service.

  • Encourage community involvement (Utilise online resources)

    By utilising online resources such as “Google, Emails & Skype” we can help to make people living with dementia feel part of a community & join online topic discussions.

    Status:
    Being implemented

    2016 - Fourth Quarter Update

    New member

    2016 - First Quarter Update

    This is currently being reasearched and implemented

  • We will be a dementia friend

    • We will listen • We will encourage participation • We will provide a safe environment for them to feel comfortable within.

    Status:
    Being implemented

    2016 - Fourth Quarter Update

    New member

    2016 - First Quarter Update

    Currently being practised ready to be implemented across all of services for people with dementia and their carers.