Coverage Care Services

We are a not for profit company that invests any surplus we make directly back into our care services. Coverage Care specialises in providing excellent care for those with or without dementia. Our services cover the full range of need. Care at home - Offering support tailored to individual needs enabling independent living in your own home for longer. Day Centre services – Run from within the residential care homes, the day services offer companionship, leisure activities, a freshly cooked hot meal and even an assisted bath should you need it.

Updated:
18 April 2017
Location:
West Midlands
Sectors:
Care, Communication
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Coverage Care Services is dedicated to achieving its mission of making care a positive and rewarding choice, and we are working hard to achieve positive outcomes for people with dementia to ensure that our mission is achieved. As the largest not for profit care home provider in Shropshire, Coverage Care creates supportive environments that are focussed upon delivering care that centres around people’s views, preferences and needs; in a way that maintains people’s dignity and independence. 

Coverage Care strives to offer the best support for people with dementia in our care homes. We do this through extensive training; reflected by our Investors in People status. We have developed a Royal College of Nursing Accredited Dementia course; which is a 2 day course delivered to all of our care staff in order to enhance their understanding of dementia and how to care for people with dementia. We actively partake in research in order to improve our dementia care; for example we are trialling Cognitive Stimulation Therapy and also we are trialling the use of communication tools such as Talking Mats in our homes. 

Coverage Care aims to create a sense of belonging in our homes; we have fostered a sense of community between our homes through such initiatives as MasterChef and Coverage Care’s Got Talent, as well as producing a ‘Book of Memories’ for each home. Such activities help to create the sense of community in a way that we hope will make people feel as though they are part of a community that understands and empowers them. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  •  Working with others across health and social care settings to recognise the importance of striving for better outcomes for people with dementia and to try new ways of doing things in order to achieve positive outcomes: good leadership is integral to this
  • The resource challenge of competing demands on time can limit the extent to which staff can deliver such initiatives as Cognitive Stimulation Therapy on a regular basis
  • Encouraging the outside community into our homes; often care homes are not on people’s ‘radar’ and media stories may distort people’s views of social care. This can act as a barrier to integrating people with dementia in our homes with people in the outside community

The challenge of multidisciplinary work; for example often people are agitated after a hospital admission; improved communication between GPs, hospitals and voluntary organisations is required.

2. Actions

  • Dementia excellence awards scheme

    Adopt an internal ‘dementia excellence’ awards scheme by 2013 in order to encourage staff to strive for the best outcomes for people with dementia.

    Status:
    Planning

    Update – First Quarter

    In Progress

    Update – Second Quarter

    In Progress

    Update – Third Quarter

    In Progress

  • Dementia audit

    Adapt a ‘dementia audit’ by 2013 that will measure home’s commitment to achieving better outcomes as a way of encouraging leadership commitment.

    Status:
    Planning

    Update – First Quarter

    In Progress

    Update – Second Quarter

    In Progress

    Update – Third Quarter

    In Progress

  • Cognitive Stimulation Therapy

    Trial activities such as the Cognitive Stimulation Therapy to establish realistic expectations for how often our Coverage Care care homes can deliver such activities; taking into account resource constraints. Set a clear expectation of the frequency for such activities in each care home and implement in each care home by 2013.

    Status:
    Implementation

    Update – First Quarter

    In Progress

    Update – Second Quarter

    In Progress

    Update – Third Quarter

    In Progress