Country Cousins

Today, after more than half a century of operation, we’re probably the longest established live-in care agency in the UK. The affectionate name of ‘Cousins’ has helped establish a familiar, familial and reassuring relationship, more like a relative. What’s more, with their live-in remit, it made sense that every Cousin should feel almost ‘part of the family’. Unlike the normal workplace where people don’t value the life skills that come with maturity, being a Cousin is one of the few roles where being over 50 is a decided advantage.

Updated:
10 February 2016
Location:
National
Sectors:
Care
Local Alliances:
Leicester, Leicestershire and Rutland Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As one of the longest established live-in care introductory agencies in the UK , Country Cousins aims to deliver better outcomes for people with dementia based on the fundamental principles of choice, control, dignity, privacy and independence. By listening to the people who use our services we have devised and refined our approach to care and support with the express purpose of maximising independence and choice for people with dementia. 

Our assignment coordinators carefully match our clients who have dementia with suitable Country Cousins carers with the experience and compassion needed to ensure that people have the opportunity to retain and regain control over their lives.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Delivering support in the home through a network of self-employed carers is always challenging, especially in a tough financial climate, but as one of the countries longest established Introductory Agencies we provide ourselves on our relationships with recognised Dementia support organisations, nationwide. We work hard to ensure that our carers have access to the very best training courses, aimed at providing them with ‘cutting edge’ and ‘forward thinking’ thesis and practical experience.

We will continue to work in partnership with our clients their families, carers and other health partners, to provide support that is ‘client centric’, enabling choice, control, dignity, privacy, independence and most importantly, the ability for care to be provided in the home

2. Actions

  • Use our experience

    We will look to use our experience as an introductory agency and our pre-established relationships with partners to develop and extend the services we provide to include people with more severe dementia, allowing us to provide support from diagnosis through to the end of life whilst retaining dignity, independence and control, in their own home.

    Status:

    2013 - Third Quarter Update

    In progress.

    2012 - Second Quarter Update

    In progress.

    2012 - First Quarter Update

    In progress.

  • Further inform and raise awareness

    Alongside this we will look to further inform and raise awareness within the business and community networks in which we are already a presence about the option of live-in care for those with dementia.

    Status:
    Implementation

    2014 - First Quarter Update

    Country Cousins has selected the Dementia Action Alliance as its charity of the year. Each month we will hold a different event to raise funds and awareness of the DAA both locally and nationally.

    2013 - Third Quarter Update

    We have begun working alongside members of both the national, regional and local Dementia Action Alliances to further raise awareness of Dementia and the need for communities to make commitments to work together to support those living with Dementia, and their families and carers, to access the best services and support available to them. We have also begun to integrate our work with the Dementia Action Alliance into our networking and other business contacts and relationships we have.

    2012 - Second Quarter Update

    In progress.

    2012 - First Quarter Update

    In progress.

  • Encourage our office staff

    We will look to encourage our office staff and Country Cousins to explore further training and awareness options related to dementia which will add to their personal abilities and skills as carers but also to their own personal development.

    Status:
    Completed

    2014 - First Quarter Update

    As of the start of 2014 all of the Country Cousins office staff have completed a half day training course on dementia which included becoming a Dementia Friend.

    2013 - Third Quarter Update

    All members of our business development team have become Dementia Friends Champions with the intention of offering both our office staff and our Cousins the opportunity to become Dementia Friends.

    2013 - Second Quarter Update

    In progress.

    2013 - First Quarter Update

    In progress.

  • Dementia friendly community

    As referred to in q, we are pledging to have as much direct action with PDAA as our business development team can. I am also keek to work with PDAA to establish ways our country cousin can get involved with events and meetings etc.

    Status:
    Implementation