Boston Mayflower Ltd is a Housing Association based in Lincolnshire. We own approximately 4,600 properties of varying tenure including sheltered housing and an Extra Care Scheme. We also provide a Warden Service and Lifeline Service that deliver support and Assistive Technology to those who require extra help to live independently in their own homes. Our highly trained support team take the time to get to know each of our customers individually so we can offer a truly responsive and personal service.
- 23 August 2016
- East Midlands
- Housing Sector
- Local Alliances:
- Boston Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Boston Mayflower provides homes and support for people in housing need and works hard to build strong communities in the areas we serve. Our aim is to provide better places for people to live, which we do by embracing opportunities to work with partner agencies.
Dedicated staff members help us to make things happen for local communities. We value and support their efforts and in turn are recognised as an ‘Investor in People’.
Our customers are at the heart of everything we do. We regularly invite them to comment on the service we provide. In 2012 they judged us to be delivering a good level of service and we have recently received the Government’s Customer Service Excellence Award for the 5th year in a row.
We are currently working with partner agencies to provide creative art workshops, designed to reduce rural and social isolation, and offer sensory stimulation to trigger memories, increase self esteem and help those taking part to develop a stronger sense of identity.
Our aim now in joining the Dementia Action Alliance, is to further improve our service to people living with dementia, their families and carers by providing a service more tailored to their complex needs.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Possible challenges from the perspective of our organisation include:
Ensuring cost effectiveness;
Provision of resources - including time;
Early and accurate identification of needs to enable the appropriate support to be offered.
Provision of meeting space
Boston Mayflower pledge to offer a meeting room for DAA meetings.
- Being implemented
Boston Mayflower will ensure all staff can access Dementia Friends sessions
'I know that services are designed around me and my needs'.
Boston Mayflower will endeavour to ensure that support services tailor support appropriately to meet the complex needs of people living with dementia and their families/carers.