Morrisons Buxton

We are proud to be the Yorkshire food retailer serving customers across the UK with more than 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell though our own manufacturing facilities. It gives us close control over provenance & quality as do the number of committed and trained professionals in our stores who prepare our food for our customers. We have more skilled colleagues preparing food in store than any other retailer. Every week, 11 million customers pass through our doors and 117,000 colleagues across the business work hard each day to deliver great service to them. We cover more than 11 million households with our Morrisons.com service. With competitive, permanently low prices and our price matching facility, we are committed to helping our customers save money every day.

Updated:
10 October 2017
Location:
East Midlands
Sectors:
Businesses and shops
Local Alliances:
Buxton & High Peak Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Each store Morrisons store has a Community Champion that have the time capacity to work on engaging our communities, giving time to support local charities, groups and schools within the area. We plan to ensure that our store  moves towards becoming as dementia friendly as possible as we recognise that this disease is becoming much more prevalent over time and so we want to prepare ourselves and our store for the future.

We will engage both employees and customers with Dementia Friends sessions which will help to raise awareness to many in Buxton. We also plan to have coin charts on every till to assist those living with dementia when it comes to paying for goods. We also plan to signpost to local services and have the community champion enaged and involved with the Buxton Demntia action alliance.As a company Morrisons is looking at becoming more Dementia friendly by training all community champions across the estate as Dementia friends and working with sections of society where Demetia is more prevelant.

The company would also look to use its cafe as some are already to host Dementia support groups and memory cafes.The company will continue to encorage and support Community champions to train as Dementa  champions.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Getting colleagues throughout all levels of the Morrisons business to increase their understandings of dementia and help make our stores and shopping experiences more inclusive of people with dementia.

There are strict processes within Morrisons that any alterations to the store property need to go through which can sometimes take time to get the relevant approval

2. Actions

  • To deliver Dementia Friends sessions to in-store staff

    For the community champion to train as a Dementia Champion and begin to deliver Dementia friends sessions to raise awareness to in store staff.The community champion has trained as a dementia champion and has trained some customers and a few staff as dementia friends

    Status:
    Implementation

    2017 - Second Quarter Update

    Community champion has attended training to become a Dementia Friends Champion and has delivered sessions within the community. These will continue by delivering to staff in store

  • To put coin charts behind each till

    We will ensure that a Coin Chart is available behind every till within our store to assist our customers that may struggle to distinguish between coins when it comes to paying for their goods

    Status:
    Completed

    2016 - First Quarter Update

    New Member