Home Instead Senior Care - Lichfield, Tamworth, Sutton Coldfield and North Warwickshire

We are a quality care company offering tailored support to individuals within the Tamworth, Lichfield, Sutton Coldfield and north Warwickshire area. We cover all aspects of care from personal care, housework, dementia care, companionship and many more. We are passionate about delivering the very best of care, our support is as individual as our clients and can make a difference to the quality of their life as well as their families too. Enabling them to live independently and happily in their own home with dignity.

Updated:
15 February 2017
Location:
West Midlands
Sectors:
Care, Clinical Commissioning Group, Health, Hospitals and Hospital Trusts, Voluntary Sector
Local Alliances:
Birmingham Dementia Action Alliance , Coventry and Warwickshire Dementia Action Alliance, Staffordshire and Stoke-on-Trent Dementia Action Alliance, Tamworth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As well as providing high quality care for our clients we also engage with community groups raising awareness about dementia and the behaviours associated with it. We offer Dementia Workshops enabling groups from the whole community to understand dementia.  These workshops have been delivered locally to church groups, doctors surgeries, police and fire service amoungst others.

We also support local dementia groups and offer them the expertise and advice on a regular basis. This support gives the groups we support a unique view of the care that is available within their local community. It also allows the members of the group to have impartial advice. 

We ensure all of our clients are matched with their carers to ensure that they have the best possible experience with a like minded carer. All of our caregivers are trained to City and Guilds level in Dementia ensuring they have the correct tools to support our clients to the best of their ability.

We provide a relationship based care in the home not a task based approach.  Each visit will last a minimum of 1 hour. This ensures the client receives a quality call rather than just a quick 15 minute call. The care giver will be the same each time to allow the relationiship to develop trust and consistency therefore providing a better standard of care and building a relationship rather than just a service. The one hour call will also allow the care giver to support the clients unique routines and will allow them to build on these - this will mean that the client can live at home independently for as long as possible. 

We are looking at fostering Dementia friendly communities and are working in partnership with local organisations to achive this goal.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face are that it is difficult to reach all of the groups within the community due to limited resources. Also there is some negativity to us as a private domiciliary care company.

It is increasingly difficult to recruit and retain the high quality caregivers that we strive for.  More needs to be done to raise the profile of the role of a carer and their impact on peoples lives.

Making people aware of the difference between good quality care and bad care.  The support we give can make a huge difference to both the person suffering from dementia and his or her family. In many cases we find that family members are not aware of the support that already exists and are therefore feel they are left to cope on their own.

Many people are not aware of care organisations and remain in ignorance until they have a need for this service. The need then tends to be born of necessity and the person hears about us mainly in a state of crisis. More needs to be done to raise the profile of care organisations so that people know what is available within their community. 

All of our Care givers are trained in Alzheimer and Dementia support - this forms part of our care givers initial training that they undertake prior to delivering any care to our clients.

Member website

www.homeinstead.co.uk

2. Actions

  • Support and awareness of dementia within the community

    We will deliver dementia workshops within the community and for family carers. Offering practical tips and advice when caring for someone living with dementia.

    Status:
    Being implemented

    2015 - Second Quarter Update

    New member

  • Scam awareness

    We will work in partnership with the Think Jessica Scam Awareness campaign to deliver talks within the community about scams.

    Status:
    Delivery

    2015 - Second Quarter Update

    New member

  • Staff training

    Our staff will complete the Home Instead accredited Dementia Care training to effectively support our clients who are living with dementia.

    Status:
    Delivery

    2015 - Second Quarter Update

    New member

  • Partnership working

    We will develop working relationships with other organisations, charities and service providers to signpost clients where we aren’t able to offer a specific service for them, and promote opportunities to clients and family members where appropriate.

    Status:
    Delivery

    2015 - Second Quarter Update

    New member