Bluebird Care Exeter and East Devon

Bluebird Care Exeter & East Devon is a leading homecare and live in care agency. Husband and wife team, William and Sara Flint, launched Bluebird Care Exeter in 2011 and Bluebird Care East Devon in 2013 and since then it’s gone from strength to strength employing 80 members of staff from the local area and looking after over 200 customers. We offer a unique choice of flexible homecare and support services; from a 30 minute visit to 24 hour live in care. Our services support our customers to maintain their chosen lifestyles, in the comfort of their own homes – offering a realistic alternative to residential care homes. Our care plans support customers to maintain their chosen lifestyles. We believe that each customer is unique, with their own individual preferences and needs, so each care plan is bespoke and individual to them. We arrange regular reviews with our customers so that we can meet with them, along with their families and Carers to ensure the service we are providing suits their needs and to find out if there are any additional services we can provide, such as respite care for unpaid Carers.

Updated:
3 July 2015
Location:
South West
Sectors:
Care
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our care plans support customers to maintain their chosen lifestyles. We believe that each customer is unique, with their own individual preferences and needs, so each care plan is bespoke and individual to them.

We arrange regular reviews with our customers so that we can meet with them, along with their families and Carers to ensure the service we are providing suits their needs and to find out if there are any additional services we can provide, such as respite care for unpaid Carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We want to ensure that people understand there is an alternative to a residential care home once a diagnosis of Dementia has been given.

We understand the benefits of staying in the comfort of their own home, surrounded by familiar things, family and loved ones.

To support people to stay in their own homes we offer a range of services, many of a practical nature; help with getting up, washing or dressing – but it may be about going out to the shops, or a walk in the park or a visit to relatives or friends

2. Actions

  • Action 1: Appoint two Dementia Champions

    We will appoint two Dementia Champions who will deliver Dementia Awareness Information Sessions to staff, customers and their families and the general public

    Status:
    Delivered
  • Action 2: Improve our understanding of Dementia

    We will ensure staff, from Care Workers to Care Managers to Directors attend a Dementia Awareness Information Session to become Dementia Friends.

    The actions given by each staff member will be displayed in the office to act as a reminder

    Status:
    Implementation
  • Action 3: Improve our communities understanding of Dementia

    Our two Dementia Champions will offer Dementia Awareness Sessions in the local community, creating Dementia Friends in supermarkets, banks and schools etc.

    Status:
    Implementation
  • Action 4: Offer venue free of charge

    We have a large training room in our Exeter Office which we will make available to all members of the Exeter Dementia Action Alliance and other groups for meetings, events, activities and training.

    Status:
    Initial Scoping
  • Action 5: Promotion of Dementia Services

    We provide services to allow people with Dementia to stay in their own homes, promoting their independence and wellbeing. Through links with the Devon Dementia Partnership, through social media, networking and traditional marketing methods we will promote our services to enable more people to remain at home.

    Status:
    Implementation
  • Action 6: Provide additional training opportunities for staff

    Facilitate additional training sessions to create Dementia specialist Care Workers and Supervisors.

    Status:
    Initial Scoping