Greensleeves Care

Greensleeves Care is a charitable organisation. Our mission is to provide high quality care for people who have dementia and their families through a commitment to the core values of privacy, dignity, independence, choice, rights and fulfillment. We aim to set and maintain the highest standards of good practice within an environment that encourages residents to thrive as individuals and employees to practice as caring professionals. It is important to us that residents are involved in the life of our homes. We want individuals and their families to feel part of the team, to tell us how we can improve our services and to feel valued and safe.

Updated:
5 July 2017
Location:
National
Sectors:
Care

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation we are constantly adapting to meet the needs of people with dementia and their familiy. We have successfully introduced the Eden Alternative approach to care to improve the quality of life for residents at all our homes. The Eden principles provide a framework to transform traditional approaches to care into the creation of communities where life is worth living and where older people can thrive.

We are committed to developing our staff, and we are delighted that the excellence of our homes and staff has been recognised in a series of national and regional awards.

We operate our homes in a transparent, open manner and we therefore welcome feedback from our residents and relatives, visitors and regulatory bodies.

We understand that, in addition to support with health and physical care needs, there are other factors that make a difference to quality of life. These include activities and participation; such participation can range from taking part in events and social occasions to involvement in normal household activities. Individualised activities and experiences are associated with improved well-being and so individualised assessment and care planning is fundamental to our approach.

Individual support is centered on;

1.   Remaining abilities, emotions and cognitive abilities – not losses.

2.   Positive interactions and secure relationships

3.   The person in the context of their relationships, society, culture, ethnicity and gender.

Key to our strategy of maintaining active lives is facilitation, which may mean enabling a person to do what, otherwise, he or she would not be able to do by providing those parts of the action that are missing. By breaking activities down into small steps, a person is able to achieve so much more. In the understanding that in any one activity, whether it is making a cup of tea, housework or taking part in an event, there are a number of smaller and simpler steps, people continue to play an active role. This makes it possible to not only maintain, but increase levels of well-being.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Unrealistic public funding, which impacts on levels of support and choice. People may wish to remain at home, but inadequate support results in many of our admissions being emergencies.

Negative stereotypes pervasive in the media, portray residential care homes as ridden with poor care and apathetic staff, which discourages the involvement of local communities.

Maintaining and improving workforce development and training in the face of changing expectations and an aging care home population with greater and more complex needs.

There is still a lack of understanding and negative perceptions around dementia among some relatives and people living within the locality of some of our homes.

Member website

www.greensleeves.org.uk

2. Actions

  • Raise public and employee awareness and understanding

    Greensleeves Homes Trust is now registered as a dementia friendly organisation.

    To date, 91% of staff have become a Dementia Friend. This includes all head office staff, executive and board members. We also have 31Dementia Friends Champions within the Trust and can now provide training in our local communities.

    We have also employed our first Admiral Nurse to support people with Dementia and their families in Suffolk and support our staff to deliver the best service.

    Status:
    Delivery

    2017 - Second Quarter Update

    To date, 91% of staff have become a Dementia Friend. This includes all head office staff, executive and board members. We also have 31Dementia Friends Champions within the Trust and can now provide training in our local communities.

    We have also employed our first Admiral Nurse to support people with Dementia and their families in Suffolk and support our staff to deliver the best service.

  • Support a workforce that is value driven and focuses on independence, well-being and empowerment of individuals and families

    Greensleeves firmly supports and believes that motivated and committed employees represent its greatest strength in delivering quality care and support.

    We will recruit staff with the right outlook, values and commitment to caring for people with dementia, using the Values Based Recruitment toolkit launched by the National Skills Academy in June 2013. The toolkit will help our managers to evaluate and test values and behaviours throughout the recruitment and interview process, including example interview questions which will be framed around asking people how they behave in their everyday lives.

    We will maintain our regular supervision and appraisal to make sure we are identifing the learning needs of individual staff and supporting staff to discuss concerns and any challenges they may be experiencing.

    We will continue to invest in the training and development of all our staff, maintaining our committment to imbed the Eden Alternative philosophy.

    We have also introduced specialist dementia training such as the Virtual Dementia Tour, which our in-house trainers are qualified to deliver. We now intend to introduce the Butterfly Approach.

    Status:
    Delivery

    2017 - Second Quarter Update

    We have also introduced specialist dementia training such as the Virtual Dementia Tour, which our in-house trainers are qualified to deliver. We now intend to introduce the Butterfly Approach

  • Greensleeves will work in partnership with funding bodies and local communities to support people with independence and choice.

    We want to focus on prevention rather than crisis management, so our aim is to prevent the deterioration of an individual's ability to manage in the community, preventing descent into crisis.

    We will provide specialist respite and day services and also signposting services. Promoting and maintaining independence is about ensuring that people and their carers have access to the right services, in the right place at the right time.

    In order for this process to achieve the desired outcomes for people of autonomy, choice and self-reliance, we are committed to working in consultation and collaboration with individuals and services that can support and contribute to their well-being.

    We will work in partnership with local authorities, health professionals (including health related departments such as chiropody, continence,  dental and pharmacy) as well as local support groups to assist people with dementia and their carers to access the best support available.

    We also aim to build links with other local facilities, such as community leisure, transport and education and voluntary agencies.

    Status:
    Delivery