Age UK Wolverhampton

Age UK Wolverhampton works to promote the well-being of older people and help make later life a fulfilling and enjoyable experience. Our aim is to make life better for older people. These objectives are achieved through a range of services for older people across the City including Information and Advice, Help at Home, Telephone Befriending, Digital Inclusion, and one to one support during difficult times including Home from Hospital. We support people to remain independent, deal with money worries, reduce isolation and increase social opportunities or provide support during difficult times. We work with and for older people in areas of high multiple deprivation and across diverse communities. Our clients are often those living on low incomes, people who are socially isolated and those whose continuing independence is at risk.

Updated:
27 July 2015
Location:
West Midlands
Sectors:
Health, Voluntary Sector
Local Alliances:
Wolverhampton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We engage with other organizations to support Wolverhampton becoming a dementia friendly city.  Across all our services we aim to raise awareness of the challenges faced by people with dementia, their families and carers. We provide Information and Advice and one to one support for people with dementia.  We are taking steps to ensure that we are a “listening organization” and that the voices of people with dementia are heard and acted upon.  As a Local Partner of Age UK we draw on research and models of good practice to constantly review and improve our services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Awareness of dementia is developing rapidly at present, but understanding of the complexity and the diverse symptons of the disease still lags behind. Poor understanding may lead to intolerance which can result in loneliness and isolation. Access to high quality services and support can be variable, and may not recognise that the needs of the person with dementia, and their families and carers, can be very different at different stages of the disease.   Most of all people with dementia need access to information, advice and a "friend" to enable them to live well with dementia.

2. Actions

  • Raise awareness and understanding of dementia

    All staff, volunteers and Trustees to attend sessions to become Dementia Friends.

    Status:
    Being implemented

    2015 - Second Quarter Update

    22 of 31 staff now Dementia Friends and 5 of 9 Trustees.

    2 awareness raising sessions held for volunteers

    CEO & 1 volunteer trained as Dementia Friends Champions

  • Develop a “Living Well with Dementia” approach across all our programmes

    Engage with people with dementia to review our services.

    Status:
    Being implemented

    2015 - Second Quarter Update

    Produced action plan to more effectively engage directly with people with dementia (not just their family and carers).

  • Engage with other organizations to support Wolverhampton becoming a dementia friendly city

    Actively support Wolverhampton Dementia Action Alliance.

    Raise awareness of challenges facing people with dementia via Third Sector Partnership and other networks

     

    Status:
    Delivery

    2015 - Second Quarter Update

    Active member of Wolverhampton DAA & Third Sector Partnership

  • Promote Dementia Awareness Week in Wolverhampton

    Contributed to Wolverhampton wide programme of activities to promote Dementia Awareness Week 2015

    Status:
    Delivered

    2015 - Second Quarter Update

    Dementia Awareness Week 2015 promoted through Tea Party & Coffee Morning; Information desk available all week; Specialist Dementia Adviser available 4 mornings