St Thomas Medical Group

St Thomas Medical Group is a large general practice, based on four sites, caring for 36,500 patients.

9 September 2017
South West
Care, Clinical Commissioning Group, Health
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a large general practice,providing care for a third of Exeter's population. We have a large number of elderly, chronically sick patients. We are keen to identify any of our patients with dementia and their carers to ensure that we offer them adequate support and healthcare. We are ideally suited to signposting people to appropriate care and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We would like to offer more in- house services such as a memory cafe and drop in sessions for carers. However, we have space restrictions. A lack of awareness amongst staff is also an issue, although several have now attended an Awareness Session. As with everything in the NHS, lack of resources, including time and staff, is always a challenge.

2. Actions

  • Staff Awareness Training

    All staff will attend an awareness session to ensure that every staff member is aware of issues surrounding Dementia. 

  • Dementia Awareness

    As part of our Action Plan this year we have supported the Dementia Awareness Week by displaying a board in our main foyer and advertising this event on our website.  We also did a fund raising event by way of a staff non-uniform day and a "pick a square" raffle.

  • We will take part in Exeter Dementia Action Alliance

    At least one member of staff will attend meetings of the Exeter Dementia Action Alliance

  • Employee Support

    We will support employees who care for people with dementia by offering flexible working where possible and time-off where and when appropriate.

  • Carers Support

    We will offer support to all identified carers of patients with dementia in our practice.  We will signpost them to the appropriate agencies.

    Being implemented
  • Fund Raising

    Staff have committed to raise funds for our local Alliance and will volunteer to help patients and carers.

  • Make our Health Centre a Dementia Friendly Centre

    Another action we have undertaken is an "alert" has been added to our clinical system so that every time a member of staff enters a patient's record who has Dementia it pops up with "Remember to be Dementia friendly".