Ramsdens Solicitors

Established in 1870, Ramsdens Solicitors is an award winning, Legal 500 recommended firm, in West Yorkshire. We have over 180 members of staff including 19 partners offering a full spectrum of legal services to both individuals and businesses throughout our ten offices across Calderdale, Kirklees, Wakefield and Leeds. Our Private Client Team is long established with extensive experience and can provide specialist advice in Wills, Trusts, Probate, Administration of Estates, Lasting Power of Attorneys, Deputyships, Court of Protection and Contentious Probate. We are one of few firms in the region to become an accredited member of the Law Society’s Wills and Inheritance Quality Scheme (WIQS). We have members of the Society of Trust and Estate Practitioners (STEP) and Solicitors for the Elderly (SFE). The Team are finalists in the Legal Team of the Year (midsize) in the STEP Private Client Awards 2014/15.

Updated:
24 November 2016
Location:
Yorkshire and Humber
Sectors:
Other
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Wakefield and Five Towns Dementia Action Alliance, Kirklees Dementia Action Alliance, Calderdale Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our Private Client team is dedicated to providing the legal services and support needed by those living with dementia, their families, friends and carers throughout their lives. We aim to ensure that all of our clients feel comfortable when using our services and that they are able to understand the situation and speak with confidence about their legal needs. 

We deliver quality service by providing information sessions to our members of staff in order to give them a better understanding of dementia so that they are better able to respond effectively and compassionately when dealing with people living with dementia. We also raise awareness to both our staff and members of the public by posting daily blogs during Dementia Awareness Week to give people a better understanding of what dementia is, how people can help someone living with dementia and also advice in relation to legal needs. 

We continue to provide home visits to those clients who are unable to attend appointments at the office or feel uncomfortable being in an office environment. 

As a firm, we would like to continue working alongside other local organisations to support the Dementia Action Alliance in order that we keep the support network growing and establish dementia friendly communities.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Legal issues can be complex and so our qualified team are here to demystify the jargon. We will explain and re-visit matters over a number of appointments in order to allow the clients to make informed decisions that suit their needs. We need to present information in a way that is easy for the client to understand and retain as well as being available for them to ask any questions that they may have. This continued contact supports, develops and grows the relationship which is crucial to delivering high quality services. 

We have disabled access at each of our offices but also offer home appointments to suit every clients needs.

We continually recruit new members of staff so we need to offer dementia information sessions on a regular basis.

Member website

www.ramsdens.co.uk

2. Actions

  • Organise education and training for staff

    We will continue to provide dementia information sessions to those members of staff who are yet to become dementia friends or those who would like a refresher session. This will ensure that our members of staff have a better understanding of dementia and in turn can provide advice specifically catered to client's needs.
    Status:
    Planning
  • Raise awareness of dementia

    We will ensure our offices have the required literature in our waiting areas.  We will write blog posts for our website to raise awareness about what dementia is, how it effects those living with dementia and how we can help. We will share and promote these blogs via social media and our own internal staff intranet. 

    Status:
    Initial Scoping
  • Dementia Friends Champion

    We now have more dementia champions within our firm who are able to deliver information sessions, both internally and externally throughout the area to help raise awareness and provide a better understanding of what dementia is and what it is like to live with the condition. 

    Status:
    Delivery
  • Staff Support

    We will look into what support we, as a firm, can offer to assist our staff who may have family or friends suffering with dementia and look at setting up an internal support network.  By ensuring a greater understanding of dementia, our staff can then take this knowledge into their own lives and grow the support network for dementia, with the support of their employer.

    Status:
    Implementation
  • Support and Accessibility

    We will continue to provide home visits to clients who are unable to attend an appointment at the office or would feel uncomfortable in doing so. We will aim to make each of our offices dementia friendly environments that are comfortable with easy access to facilities.

    Status:
    Delivery