Community Care Opticians

Community Care Opticians is a well established local domiciliary Opticians and Audiologists who have been operating since 1995. Providing health care in the community , specialising in optical care at home for people who cannot get to the High Street unassisted. Our 'Grandmother Test' ensures we treat every client with the same level of respect we would want for our own loved ones. Helping our clients to build their confidence and independence by helping to maximise their quality of life and reduce the risk of falls. We listen to you and your clients to evaluate their lifestyle needs and provide a flexible, functional solution and on-going support to the highest professional standards to meet their needs in a way that will reduce your workload.

Updated:
19 July 2017
Location:
National
Sectors:
Care, Health, Medical, Domiciliary Care, Local DAA Members

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Community Care Opticians’ core purpose is to maximise the quality of life of people who are house-bound and we can achieve this by working with organisations and individuals who prioritise caring for people whose choices are limited in some way. By listening to our clients we have been able to provide flexible, functional solutions and on-going support to the highest professional standard. We strive to continuously improve the level of care we offer, through on-going training with several organisations, including the Alzheimer’s Society. We also work closely with many charities and organisations that support vulnerable elderly members of the community including Age Action Alliance, Age UK, Church of England and many sight loss charities across the UK. We stress to all of the organisations and carers we work with that dementia is not a barrier to receiving this service and that recognising that a client’s changes in lifestyle choices may be related to sight loss not just cognitive changes.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There are over 2 million people in the UK living with disabilities that limit their mobility, only 500,000 receive regular eye examinations. Over 80% of those not seen could benefit from an improvement in their sight, most by simply updating their spectacles. We advise clients and their carer’s of the importance of maintaining regular eye examinations and reassure them that this can be carried out in the comfort of their own home. An eye exam at home has to meet the same professional standards as you would expect in the high street. Ensuring that those individuals who require a home visiting service are aware of the service, feel confident to take up the service, but most importantly recognise that they would benefit from the service remains our biggest challenge.

2. Actions

  • Build awareness of the importance of eye examinations and maximise every individuals quality of life

    By engaging with national and local community based organisations, we aim to build awareness of the importance of eye examinations for everybody, irrespective of whether they have a physical or cognitive disability.

    Ensuring that a comprehensive eye examination is routinely accessed by everyone helps to ensure that optimum levels of sight can be achieved. This can be carried out in the comfort of an individual’s own home, helping them to engage in the world around them, maximising their quality of life and independence.

    Through ongoing training, both with our team and carers we aim to improve the quality of care we can offer and ensure that all of our services are user friendly, both for the client and their carers.

    Status:
    Being implemented

    2017 - Third Quarter Update

    We have been partnering with more care companies and charities to educate their employees about the importance of eye examinations in relation to quality of life.  Educating people about the link between vision and quality of life as well as the link between vision and falls, which can also negatively impact on quality of life. 

    2017 - Second Quarter Update

    We have been building awareness of the importance of eye examinations in relation to quality of life by providing training and information sessions to other companies we work with.  Educating people about the link between vision and quality of life as well as the link between vision and falls, which can also negatively impact on quality of life. We have in particular been building relationships with care companies who visit people at home who we may not have been able to offer our service to otherwise. 

    2017 - First Quarter Update

    We have been building awareness of the importance of eye examinations in relation to quality of life by promoting training to carers and volunteers.  By providing training on eye conditions and deteriorating visionwe can help them to better understand the signs of sight loss and know when to offer help.  We explain how maximising vision can help individuals to engage in the world around them, maximising their quality of life and independence.

    2016 - Fourth Quarter Update

    We continue to network within the community and care sector to educate the importance of eye examinations in relation to quality of life.  We also send out regular emails to our database stressing the importance of regular eye examinations in relation to quality of life, indipendence and wellbeing.  Our regular emails are generating responses, where people are wanting to know more about how vision impacts quality of life.

    2016 - Third Quarter Update

    We continue to network within the community and care sector to educate the importance of eye examinations in relation to quality of life.  We also send out regular emails to our database stressing the importance of regular eye examinations in relation to quality of life, indipendence and wellbeing. 

    2016 - Second Quarter Update

    We have been attending community events to discuss the importance of having an eye test.  We have even been on an Asian TV channel to discuss the importance of eye tests and the availability to NHS eye tests at home to people who may not have access to such informaiton due to language barriers. 

    2016 - First Quarter Update

    Our focus this quarter is to establish a 2016 plan of action with all of our corporate partners and clients to ensure we are reaching individuals in their own homes, who may need a domicliary eye care service now or in the future. 

    2015 - Third Quarter Update

    The response we received in offering free training to companies who work with older people in their own homes was very positive and so we're now offering the training to all companies we work with who visit or work with individuals in their own homes.  We're also looking to work with other companies whose staff would benefit from such training. 

    2015 - Second Quarter Update

    We have started working with other tertiary care companies who offer domiciliary services and care trainng to know what to look for when working with clients that may indicate they would benefit from an eye test and how to approach the subject. 

    2015 - First Quarter Update

    We have been building awareness of the importance of eye examinations for everyone regardless of  physical or cognitive disability by educating the senior care facilities and carers we work with of the importance of eye tests, specifically in regards to general health and quality of life.  The reception has been warm with those we speak interested to learn more.

  • Work with local community services to ensure that individuals with dementia get access to eye care

    Working with local Ophthalmology departments and local community services to ensure that vulnerable people  living in the community are aware of the services available to them and can access them. The aim is to ensure that everyone, irrespective of their cognitive ability can live as a full and independent a life as possible.

    Status:
    Implementation

    2017 - Third Quarter Update

    We are working with befriending companies who offer a dementia friendly service and provide at home companionship to people with Dementia. We are also strengthening our bonds with our care company partners to ensure their care staff know when to call us for an eye test for their clients.  

    2017 - Second Quarter Update

    We are working with other companies who offer a dementia friendly service and provide community services to people with Dementia. Often attending coffee mornings or day centres to provide our service who wouldn’t usually have access to our service. 

    2017 - First Quarter Update

    We actively promote our Dementia Friendly service and signpost other companies to gain Dementia Awareness Training.  We promote our Dementia friendly service and the importance of eye health and vision to local community services such as community groups, day centres, falls clinics, doctor’s surgeries etc.

    2016 - Fourth Quarter Update

    We actively seek out and attend care sector and community events to network with other companies and individuals.  Educating the people we meet about the impact and role of eye care and vision in quality of life and of the availability of our Dementia friendly services, NHS funding and eligibility.

    2016 - Third Quarter Update

    We continue to attend care industry meetings to explain our service and the availability of free NHS eye tests to people with Dementia.  We also attend community events to promote eligibility of domiciliary eye care to people who may have difficulty getting to the High Street unassisted. 

    2016 - Second Quarter Update

    We continue to attend carer and care industry meetings to explain our service and the availability of free NHS eye tests to people with Dementia.  We have been attending community events and continue to branch out to a diverse array of companies who work with people with mobility issues 

    2016 - First Quarter Update

    We are working to extend our service to work with other tertiary health care providers such as Pharmacies, Dentists, etc to extend our service to their clients who may need eye health care at home. 

    2015 - Third Quarter Update

    We will be attendign the annual NEG conference in November to educate attendees about the importance of eye care.  We have also changed our approach with Day centres, by providing administrational staff sight & simulaiton training to show the first hand the effects of sight loss and how they can help people access eye care at home. 

    2015 - Second Quarter Update

    During the second quarter of 2015 we have started extending our reach to individuals in the community living with Dementia about the importance of getting an eye test and accesability.  This is being achieved by working closer with Age UK and day centres. 

    2015 - Second Quarter Update

    We have been strengthening our relationship with NEG and with a nuber of day centres.  We have place poters across the UK at day centres we work with offering ourservice. 

    2015 - First Quarter Update

    We have extended our reach by working closely with NEG who support independent High Street opticians.  By working with NEG we have improved our ability to contact independent opticians and extend our Dementia friendly domiciliary service for their clients who may benefit from an eye test at home. 

  • Improve and extend the training to care home staff of the importance of good sight, irrespective of cognitive impairment

    We offer our care homes the opportunity of receiving staff training , where we promote practical measures that care staff can incorporate in their daily duties to ensure that their clients have the best possible sight for whatever task they may engage in. Helping carer’s to understand the impact of common sight loss conditions allows them to gain an appreciation of what activities their clients can take part in.

    Status:
    Implementation

    2017 - Third Quarter Update

    We now offer Falls & Fragility Training as well as Sight & Simulation Training to the care home staff we work with, to help them better understand the importance of good sight.  We have been promoting this training via emails, calls and during meetings. 

    2017 - Second Quarter Update

    We now offer Falls & Fragility Training as well as Sight & Simulation Training to the care home staff we work with, to help them better understand the importance of good sight.    

    2017 - First Quarter Update

    We send out regular email blasts to facility managers reminding them of the free training we can offer their staff.  We use simulation spectacles to allow staff to experience the effect poor sight would have on the quality of life of their clients.  We receive continually positive feedback about our training.  

    2016 - Fourth Quarter Update

    Further to the current in-person staff training we offer all care staff and companies we work with we are also developing an e-learning course covering; glasses care, vision and eye conditions. 

    2016 - Third Quarter Update

    We standardly offer staff training to all care home staff and also carers we work with to best understand how to care glasses, understand different eye conditions and best care for their clients vision irrespective of cognitive impairement. 

    2016 - Second Quarter Update

    We now offer our sight and simulation training to care companies and day centres as well as senior living facilities.  Our mission is to ensure all staff have an understanding of eye conditions and how to care for glasses in order to ensure quality of life is maximised in the people they work with. 

    2016 - First Quarter Update

    Our Sight & Simulation Training is now also available to the Day Centre Staff we work with. 

    2015 - Third Quarter Update

    We continue to promote our Sight & Simulation Training to all of our care homes in our communications with them.

    2015 - Second Quarter Update

    Our Sight & Simulation Training has become very popular with all of our new homes and several of our existing homes. We regularly promote through print and email marketing to our clients. 

  • Improve the value and benefit of the service we offer

    By listening to our clients, using feedback questionnaires and advice from our partners we continue to strive to find practical ways in which our service can be best adapted and delivered, in order for our clients and their carers, to obtain maximum value from our service.

     

    Status:
    Delivery

    2017 - Third Quarter Update

    We are actively seeking new partners who will be able to add extra value to our clients, a couple are in the final stages. 

    2017 - Second Quarter Update

    We collect feedback from all our clients and contacts to see how we can improve our service.  We also seek partners who offer products and services which would also be of use to our clients. 

    2017 - First Quarter Update

    We collect feedback from all our clients and contacts to see how we can improve our service.  We also seek partners who offer products and services which would also be of use to our clients. 

    2016 - Fourth Quarter Update

    Our care partners suggested we establish relationships with Solicitors who manage the care of their clients.  We have begun contacting all of the solicitors we are currently in contact with making them aware of our service and the importance of vision in maintaining independence and quality of life. 

    2016 - Third Quarter Update

    We have been networking with more care companies to establish relationships.  Offering eye care to their clients in their own homes rather than their carer arrange transport to take them to the High Street , which can be both mentally and physically stressful to the individual. 

    2016 - Second Quarter Update

    We provide all of our clients with a folder contianing their eye health information. We also include in there informaiton on eye health and information from our partners offering discounts and information about their services. We continue to provide free NHS eye tests and spectacles (dependent on their eligability), affordable frames, free eye health information, referrals, hearing screening etc.  We try to make sure our clients get the most from their vision as affordably as possible. 

    2016 - First Quarter Update

    We are strengthening our relationship with our corporate partners to bring greater value for money and benefits to the client. 

    2015 - Third Quarter Update

    We have been actively researching and persuing domiciliary dental hygiene companies to establish working relationships with in order to be able to provide people dental care in their own homes, who may otherwise not have access. 

    2015 - Second Quarter Update

    Recently the regulations regarding dental hygiene therapy has changed allowing for the service to be offered in a domiciliary setting.  We are in talks with several domiciliary dental hygiene services to see how we may be able to offer this service to our clients. 

    2014 - Third Quarter Update

    We now offer all of our clients a free hearing screening when we visit them to test their eyes.  The hearing screening is an indication as to whether they need to seek further help regarding their hearing. 

  • Community Care Opticians are Dementia Friends

    We regularly attend Dementia Action Alliance meetings, Alzheimer's Society meetings and the the Vision 2020 meetings to discuss how we can ensure individuals living with Dementia have access to services that may benefit them.  We also strive to see how we can improve our service for people living with Dementia and educate other companies who may work with people living with Dementia. 

    Status:
    Being implemented

    2017 - Third Quarter Update

    We are Dementia Friends across all of our franchises with all staff wearing a DAA badge on their lanyards in promotion.  We will be attending the Prime Minister’s Group in September to help improve quality of life for people living with Dementia.  Two of our Directors are also Dementia Champions. 

    2017 - Second Quarter Update

    We are Dementia Friends across all of our franchises with all staff wearing a DAA badge on their lanyards in promotion.  We will be attending the Prime Minister’s Group in September to help improve quality of life for people living with Dementia. 

    2017 - First Quarter Update

    We are Dementia Friends across all of our franchises with all staff wearing a DAA badge on their lanyards in promotion.  We have also recently reached out to the Dementia Action Alliance to see how we can be more active members. 

    2016 - Second Quarter Update

    We continue to attend DAA, Age Action Alliance, Alzheimer's Society meetings, Dementia Cafe's... across the UK to ensure people with Dementia are also having their vision cared for.  We also have participated in the Dementia Friendly High Street Service Provider's Pledge that is in the trial run stage at present across DAA shops.  

    2016 - First Quarter Update

    We regularly attend Dementia Cafes, DAA & Age Action Alliance meetings.  We are also intending to improve our marketing and communication materials this year to best suit persons living with Dementia. 

    2015 - Third Quarter Update

    We have recently attended the Age Action Alliance to discuss issues facing older people.