Healthwatch Nottinghamshire

One of 152 Healthwatch, we are the independent consumer champion for health and social care services in the County. Our aim is to enable people to give us their views and tell us about their experiences of the health and social care system and services and for these to influence how services are planned and delivered. Residents can tell us about their experiences in lots of ways – phone, email, online, at events, via our Community and Partnership Workers or through the Have Your Say Point network. We also have a wide range of volunteer opportunities including Outreach, Champions, Prioritisation Panel, Have Your Say Point Helpers, Enter and View. We work closely with partners in health, social care and the voluntary sector. We have a seat on the Health and Wellbeing Board and also feed information nationally to Healthwatch England.

Updated:
13 June 2014
Location:
East Midlands
Sectors:
Other, Health
Local Alliances:
Nottinghamshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We collect experiences from all residents, including carers and people with dementia. We are working to ensure as many people can get involved as possible, by increasing the different channels available and promoting our service well.  We must ensure our service is accessible to people with Dementia and their carers.

Our work plan included carers. Our Young People specialist has young carers as a high priority group. We are organising a specific event for carers in Spring 2014. We are also working with others to look at care home provision. We will be offering training, where appropriate, to staff and volunteers to promote awareness of Dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Awareness of Dementia, internally and externally (though this is improving as Dementia is more prevalent and higher on the nation and local agenda).

 

Care home (and home care) provision is a complex picture across the County and we have to monitor their quality alongside the CQC, County Council and CCG commissioners. We work with providers and commissioners to influence at the most efficient stage of the process.

 

We have limited resources and conflicting demands, we have to carefully prioritise our work. We must listen to the needs and experiences of local people and frequently balance these against reductions in quality and provision driven by financial cuts and political decisions.

2. Actions

  • Provide training to staff and volunteers

    Staff will receive Dementia Friend training, volunteers, including Board members, will be offered Dementia Friends or Champions training. This will be either in house or external depending on demand.

    Status:
    Planning

    2014 - Second Quarter Update

    New member

  • Carers on Healthwatch Nottinghamshire work plan.

    We are organising an event with partners in health, social care and other sectors. It will be in May 2014 and the focus will be “Carers Health”.

     

    Status:
    Delivery

    2014 - Second Quarter Update

    New Member

  • Promote Dementia Awareness

    We will actively promote opportunities to become Dementia aware, via our newsletter, website and networks. We encourage carers and people with Dementia to tell us how services are doing, good and bad.

     

    Status:
    Delivery

    2014 - Second Quarter Update

    New member