My Support Broker

Our purpose is to make it possible for people with long term health conditions to live their best life, by helping them plan their best day, tailoring support and services to achieve it and getting the people who matter involved. Launched in 2010, we are a social business, registered as a Community Interest Company, bringing together people who have insight and knowledge of support and care for young and old, for those with long term illnesses, disability, dementia, mental health and other conditions.

Updated:
10 February 2016
Location:
National
Sectors:
Health, Local Authorities, Clinical Commissioning Group, Children Young People and Students, Social Care

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We know arranging high quality, good value for money care and support is critical for people with dementia - but it is not the only thing in their life, so that’s just our starting point. From there we do much more, by helping them plan their best day, tailor support and services to achieve it and get the people who matter involved.

 We recognise the particular challenges of supporting people living with dementia, including the demands of working with those who don’t recognise their own condition.  Communication, family and carer involvement, respite, history, property, power of attorney, safety and safeguarding all play heightened roles in planning for those with dementia. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The key challenges of delivering these outcomes are:

 The lack of understanding of the difference between care and wellbeing.  However fantastic a care package may be, if that person with dementia is bored, inactive, isolated, disengaged or feels they have no meaning or purpose or contribution to make, then their wellbeing is not being addressed.  The focus has to start with finding out what makes that person with dementia feel alive.  Then comes the detailed and practical planning to make it possible for them to live their best life.

We recognise the particular challenges of supporting people living with dementia, including the demands of working with those who don’t recognise their own condition.  Communication, family and carer involvement, respite, history, property, power of attorney, safety and safeguarding all play heightened roles in planning for those with dementia. 

Member website

www.mysupportbroker.com

2. Actions

  • People helping people

    MySupportBroker recruits people personal experience of physical and mental health conditions, either their own or someone they have supported, to train as Peer Support Brokers - to help others with long-term health conditions to live their best life by helping them plan their best day, tailoring support and services to achieve it and getting the people who matter involved. 

    MySupportBroker actively seeks people with physical and mental health conditions and disabilities to:

    - recruit and train to work as self-employed Peer Support Brokers and

    - recruit and train to work as volunteer Peer Support Coaches.

    These roles take into account any personal recovery needs they may have, by enabling them to choose to work flexible hours and times within a supportive and meaningful social business environment.

    Our Peer Brokers and Coaches come from very diverse backgrounds, the things they have in common are their lived experience, empathy, motivation and interest in supporting others. 

    They don’t need qualifications to apply as we provide all the necessary face-to-face and online training through our registered College. Once they have completed their training and received accreditation, they are qualified to practice. The College also runs our Continuing Professional Development programme which maintains and develops their proficiency.

    All our brokers are encouraged to sign up to become Denentia Friends as a minimum and participate in our Community of Practice Dementia Programme, as part of their Continuing Professional Development.  We sign up to training from well-known dementia organisations to support our mission statement of "making it possible for people with care and support needs to live their best life".

    Status:
    Delivery

    2016 - First Quarter Update

    Our capacity to deliver support brokerage is rapidly increasing.  We now have 50 SupportBrokers working nationally, with a further 25 people in training, in addition to our growing Head Office staff of 12 people.

  • Delivering better outcomes while managing the costs of support and care

    We help people to live life as independently as possible by helping them source, plan and manage their support and care needs within the overall context of improving their wellbeing. We deliver this through a bespoke, personalised Support and Care Plan for each customer, containing researched and curated services that help deliver alternatives to traditional, inflexible and more expensive care.

    On average at least 25% of resources and services contained within the Support and Care Plan are free at the point of delivery. Not only do we ensure people get great care but that they are socially connected, doing things they want to do, living in places they want to be, and directing their own lives as much as they want to.

    Our Support and Care Plans enable costs of care to be reduced by an average of 20%.  This reduction in cost is actually due to the different types of support and care we help people put in place, for example • a specific bespoke schedule of care with a care agency • a PA instead of conventional care • staying at home instead of going into residential care.

    The Care and Support Action Plans we develop are personal • accurately reflect your wishes • contain a range of researched, curated and negotiated services and aids tailored to your needs • offer you good value for money • are always within budget • address benefits and entitlements • take into consideration checks and balances regarding risk • contain creative outcomes which use local community resources and complimentary services to maximise their benefit to you. 

    Status:
    Delivery

    2016 - First Quarter Update

    We have a developing partnership with the McPin Foundation (http://mcpin.org/), a research foundation which helps us manage qualitiaive and quantitive research.

    They describe their work in the following way:

    We conduct user focused mental health research. Running our own projects, or working as part of a collaborative team, we undertake expert consultancy and innovative research using a range of methods to involve people with lived experience of mental health problems.We build the capacity of others to conduct user focused mental health research. We do this by sharing knowledge and skills about research methods, networking with others delivering user focused mental health research, by providing funding and by training and employing peer researchers to carry out research among people affected by mental health problems.We seek to influence methods, practice, and decision making in mental health research. By sharing innovation and good practice and raising awareness, we seek to ensure that the views of people with lived experience of mental health problems become central to research methods and the research agenda.

  • Combining health and social care

    My Support Broker is delivering projects in a number of ground-breaking areas.

     Support Coaches. 

    We have recently secured Nesta funding through the support of the Cabinet Office, to develop our Support Coach programme of recruiting and training 500 volunteers in 5 Local Authority areas to work along-side our Support Brokers.  Once the detailed planning stage has been completed by Support Brokers, Support Coaches are on hand to provide informal, practical and emotional backup, to help ensure all aspects of a plan are put into practice to make the plan become a reality.

    Local Authorities and Clinical Commissioning Groups.   

    Working closely with Discharge Coordination, Access, Assessment & Reablement and Hospital Assessment teams, Support Brokers are on hand, within hospitals, to provide immediate care and support planning to patients and their families.

    Care self-funders.

    With over half of those needing adult social care funding it themselves and with an average of 25% of self-funders running out of money while still in care, Support Brokers are working to ensure that the money available is being spent wisely and effectively.  Support Brokers working on behalf of self-funders research, curate and negotiate good quality and good value-for-money services with the aim of enabling the available funds to last as long as they are needed.

    Personal Budget and Personal Health Budget support.

    Through a combination of services, Support Brokers are helping people who have Personal Budgets and Personal Health Budgets. They not only focus on good quality and good value-for-money care services but also access book-keeping/budget-monitoring • invoice-checking • opening and managing an individual bank account for care funds • time-sheets • payroll • employee insurance and other services which support employing personal assistants.

    Status:
    Delivery

    2016 - First Quarter Update

    As the implementation of the Care Act 2014 accelerates, we are responding by continuing to develop our ability to provide support brokerage to ever larger numbers of customers.  Our work directly supports, in the most practical way, the goal of an integrated and personal approach to health and social care which is personal to the individual and focussed on their wellbeing.

    Uniquely, we are both acknowledged thought-leaders in shaping the Government agenda as well as the leading delivery organisation on the ground.