Metro

Metro works on behalf of the 2.1 million people of West Yorkshire, to coordinate high-quality public transport services. Metro has a role as a provider, commissioner and partner in the provision of transport services which may be used by people with dementia and their carers. Metro is dedicated to our customers and the people of West Yorkshire. We are committed to ensuring that our customers and employees are treated equally and fairly and we want to ensure that both customers and employees, including people with dementia and their carers, are treated with respect, dignity and understanding.

Updated:
8 October 2015
Location:
Yorkshire and Humber
Sectors:
Transport Sector
Local Alliances:
Bradford District Dementia Action Alliance, Kirklees Dementia Action Alliance, Leeds Dementia Action Alliance, Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance, Calderdale Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a service provider we will aim to deliver outcomes for people with dementia and their carers by:

  • Providing dementia awareness training for our staff
  • Working with local dementia alliances to ensure that we are aware of issues of concern to people with dementia and carers around public transport, and ensuring that these are taken into account in the planning and provision of services
  • Sharing knowledge gained from working with local dementia action alliances with bus operators and encourage links between bus operators and local dementia action alliances

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

A wide range of Metro staff currently receive Institute of Customer Service Training, and disability awareness training has also been provided for front line staff.  To date this has not incorporated dementia awareness, and it is likely that there is a lack of understanding of the issues faced by people with dementia and their carers

2. Actions

  • Awareness Training

    We will work with the Alzheimer’s Society locally to develop a dementia awareness training package for Metro staff, with a key focus on front line staff and those with a customer service role.

    We will communicate with Metro staff to raise awareness of dementia and the issues faced by people with dementia and their carers in relation to public transport.

    Status:
    Planning
  • Dementia and Public Transport

    We will work with local dementia alliances to improve awareness and understanding of the issues faced by people with dementia and their carers in relation to public transport

    Status:
    Planning
  • Sharing Information

    We will share knowledge gained from working with local dementia action alliances with bus operators and encourage links between bus operators and local dementia action alliances

    Status: