Prestige Nursing + Care

Prestige Nursing + Care provide domiciliary care and support services to individuals with dementia and their carers. This service offers people a chance to remain in their own homes and to be independent within the community

Updated:
18 May 2016
Location:
National
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Prestige Nursing we are committed to providing a specialist person centred service to individuals with dementia and their carers.  This specialist dementia care service offers people a chance to be cared for in their own homes. The objective of this service is to provide high quality personalised services promoting social contact and meaningful occupation within their own home and the wider community. Each individual, carer and their natural network of support are fully involved in the support and care planning process detailing the specific outcomes they want to achieve. Individuals are enabled to remain in their own homes, living as independently as possible by providing a safe and socially fulfilling environment.

We acknowledge that people with dementia have the right and are empowered to make choices and take risks in their lives and to enjoy a normal lifestyle. This is undertaken in so far as this does not endanger or compromise their own or another person’s well being.

Our team of highly qualified nurses and care workers are committed to providing and developing best practises within dementia care, providing excellent quality of services.  Our care staff undertake specialist training in dementia care and have a true understanding of the unique nature of this disease.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our main objective is to provide a service that is quality driven, outcome focused whilst enabling individuals with dementia to live an independent life within their own homes and communities. We are increasingly being asked to provide an innovative and added value service.  However with the current climate of financial restrictions this has become even more challenging to deliver.

Nationally we recognise that training is paramount to achieving improved standards of care and an outcome focused service.  However training is expensive and there are limited resources to fund training. 

We deliver our in-house training to all our staff in dementia awareness module.  We have started to provide the new Qualification and Credit Framework (QCF) Dementia pathway, but this is very costly to deliver nationwide.

We find that dementia is generally not perceived as condition requiring end of life care.  We have found that educating and raising awareness on this issue can be a challenging process.

2. Actions

  • Improve Monitoring Systems

    We will continue to provide a high quality service. We have improved our quality monitoring systems and continue to look for innovative ways to provide high quality value added services such as offering assistive technology.  We have now implemented Electronic monitoring across our company. We continue to improve our quality monitoring systems and have acheived a Customer Service Excellance Award

    Status:
    Being implemented

    2016 - Second Quarter Update

    We are planning the pilot stage in regards to the implementation of a technology system that enhances the lives of people with dementia.

    2016 - First Quarter Update

    We are currently working with a company to implement a technology system that enhances the lives of people with dementia.

    2015 - First Quarter Update

    We continue to to provide a high quality service.  We have been accredited with a Customer Service Excellance Award.  We are also waiting for Level one accreditation Information Governance.

    2014 - Third Quarter Update

    We have implemented electronic monitoring throughout Prestige Nursing.  This demonstrates our commitment to providing quality services. Our electronic monitoring system ensures we can maintain and continually improve our:

    Quality monitoringConsistency of worker Missed visits  Accurate Billing Improved productivity

    2012 - Third Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - Second Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - First Quarter Update

    In progress (not in quarterly report of DAA)

    In the last 3 months we have made changes to our quality monitoring system especially the way we audit our services. This will ultimately improve the services we provide to individuals who have dementia and their carers. We have also developed our annual customer survey making it more person centred and meaningful.

    We have implemented Electronic Call Monitoring across our company and this has improved our quality monitoring and lone worker management for our care workers.

  • Training Modules

    We have training modules in place to continuously develop our workforce including but not limited to providing dementia awareness, outcomes focused care, re-ablement services, promoting dignity in care and independence.  These modules have all been implemented into our training plans and are being rolled across our network of branches

    Status:
    Delivery

    2016 - Second Quarter Update

    We have updated our administration of medication training and implemented the Care Certificate.

    2016 - First Quarter Update

    We are currently developing a classroom based for caring with an indvidual and their family with dementia.

    2015 - First Quarter Update

    We are currently reviewing our induction dementia training so it will be aligned with the new Government and Skills for Care,  Care Certificate

    2014 - Third Quarter Update

    The following training modules have been implemented as part of our national training programme:

    Outcomes focused care Dignity in care Reablement and promoting independence

    2012 - Third Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - Second Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - First Quarter Update

    Our training programme continues we have made Dignity in Care and End of Life training mandatory for all our staff.

    In progress (not in quarterly report of DAA)

  • QCF Dementia Pathway

    We have invested in training our trainers to deliver the QCF Dementia Pathway.  We have begun to roll this training out regionally and this will be an on-going process of training our care staff. 

    Status:
    Delivery

    2016 - Second Quarter Update

    We are looking to recruit a dementia specialist nurse who will have input in the development of our new training programme.

    2016 - First Quarter Update

    We have implemented classroom based training for dealing with challenging behaviour and are currently developing classroom based training for training on Support individuals and their families with Dementia.

    2015 - First Quarter Update

    We have currently changed the way in which we are going to provide our training.  We are doing our induction training initally so it is in line with the Care Certificate for 1 April 2015.  Once this has been completed we will review  our Dementia training programme. 

    2014 - Third Quarter Update

    We are currently reviewing our QCF Dementia Pathway to make is more user friendly.  We are also recruiting more trainers to deliver this training programme.

    2012 - Third Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - Second Quarter Update

    In progress (not in quarterly report of DAA)

    2012 - First Quarter Update

    We are just about to review our Dementia Training Programme to make it more accessible and flexible for all our care staff.

    In progress (not in quarterly report of DAA)

  • Review our QCF Dementia Training Course

    Our Dementia Trainers are reviewing our training programme, our aim is to make it more accessible to our care workers.

    Status:
    Implementation

    2016 - Second Quarter Update

    We are looking to recruit a dementia specialist nurse who will have input in the development of our new training programme.

    2014 - Third Quarter Update

    Our Dementia Trainers are reviewing our training programme, our aim is to make it more accessible to our care workers.  We have now decided to revise the whole of our Dementia training programme.

  • Branches to get involved in Dementia Friendly Communities

    Where our branches are in towns that have become or are becoming Dementia Friendly Communities we are encouraging our branches to get involved in Dementia Friendly Communities.

    Status:
    Implementation

    2016 - Second Quarter Update

    We continue and encourage our branches to get involved with their Dementia Friendly Communities.

    2016 - First Quarter Update

    We continue and encourage our branches to get involved with their Dementia Friendly Communities.

    2015 - First Quarter Update

    We continue and encourage our branches to get involved with their Dementia Friendly Communities.

    2014 - Third Quarter Update

    We continue and encourage our branches to get involved with their Dementia Friendly Communities.